Collections Specialist

2 weeks ago


Chester, Cheshire, United Kingdom Ecruit Full time
Role Overview

We are seeking a skilled and empathetic Collections Advisor to join our team at Ecruit. As a Collections Advisor, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.

Key Responsibilities:

  • Contacting customers to discuss outstanding debts and agree on repayment plans
  • Providing excellent customer service and building strong relationships with customers
  • Working collaboratively with internal teams to resolve customer queries and issues
  • Staying up-to-date with changing regulations and policies related to debt collection

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic and fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary of £25,000
  • A hybrid working arrangement with a mix of office and remote work
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

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