Patient Service Representative

1 month ago


Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full time
Job Title: Patient Service Representative

Rural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.

Job Summary:

The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience for all visitors to our facility.

Key Responsibilities:
  • Provide warm and welcoming greetings to patients and families, ensuring a safe and clean environment.
  • Answer phone calls in a courteous and respectful manner, addressing all needs of the caller and transferring calls as appropriate.
  • Assist with scheduling appointments, registering patients, and processing payments.
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Participate in internal and external educational opportunities to improve front desk and customer service skills.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience in an outpatient medical office setting required; experience with electronic health records a plus.
  • Basic understanding of medical terms and abbreviations required; knowledge of Microsoft Office software programs and medical practice management systems a plus.
  • Ability to quickly learn and adapt to new systems and technologies.
  • Excellent communication and customer service skills, with a strong focus on teamwork and collaboration.
What We Offer:

Rural Health Group, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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