Patient Service Representative
1 month ago
Rural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front desk staff, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience for all who visit our clinic.
Key Responsibilities
- Greets and directs patients, families, and visitors in a courteous and professional manner.
- Assists with maintaining a clean, neat, and welcoming lobby and front desk area.
- Answers phone calls in a friendly and respectful way, addressing all needs of the caller and transferring calls as appropriate.
- Provides information on Rural Health Group's programs, policies, and procedures.
- Refers patients to the nursing staff for triage and medical advice.
- Explains clinic regulations, such as hours, payment of accounts, and schedule of charges.
- Reduces barriers by improving linkages to services.
- Participates in internal and external educational opportunities relevant to the front desk or customer service environment.
Requirements
- Experience/training in an outpatient medical office setting is required.
- Associate/Bachelor's Degree in a related field is strongly preferred.
- Basic understanding of medical terms and abbreviations is necessary.
- Experience with electronic health record systems is a plus.
- Basic computer skills, including typing, are required.
- Bilingual (English/Spanish) is a plus, but not required.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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