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Customer Service Representative

1 month ago

Enfield Town, Greater London, United Kingdom Optime Group Full time

Optime Group is seeking a skilled Customer Service Representative to join their team. As a key contact for Hospital Logistics Customers, you will be responsible for booking patient transport via phone, following eligibility criteria. Effective verbal communication is essential to translate, analyze, and deliver customer needs. This role requires a high volume call handling experience, fast-paced environment, and enhanced DBS checks. Successful applicants must provide a 5-year checkable history.

Key Responsibilities:

  • Act as the first point of contact for Hospital Logistics Customers
  • Book patients transport via phone, following eligibility criteria
  • Translate, analyze, and deliver customer needs through effective verbal communication
  • Ensure all bookings have been created correctly and make adjustments when necessary
  • Sign post individuals to alternative options if they fail patient transport
  • Call patients prior to their appointments to ensure bookings are correct

Requirements:

  • Good communication skills
  • Computer literate
  • High volume call handling experience
  • Fast-paced environment
  • Enhanced DBS checks
  • Full work history references if previously worked with children and vulnerable adults

What's on offer:

  • Salary: £27,352 per annum
  • Shift pattern: Monday to Friday (no weekend or bank holidays work as standard)
  • Hours/breaks: 08:00am to 17:00pm, with one week in the month working 09:00am to 18:00pm (advance notice is always given)
  • Breaks and lunches are planned by management to ensure efficient cover
  • Training: 2 weeks on-site training
  • Weekly pay (every Friday)
  • Immediate start
  • Temp to perm (performance related)