Patient Service Representative
3 weeks ago
Rural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.
Job Summary:The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience for all visitors to our facility.
Key Responsibilities:- Provide courteous and professional greetings and directions to patients and families
- Assist with maintaining a clean and welcoming lobby and front desk area
- Answer phone calls in a friendly and respectful manner, addressing all needs of the caller and transferring calls as appropriate
- Provide information on Rural Health Group's programs, policies, and procedures
- Refer patients to the nursing staff for triage and medical advice
- Respond to urgent/emergent calls and refer to nursing staff until resolution
- Explain clinic regulations, such as hours, payment of accounts, and schedule of charges
- Reduce barriers by improving linkages to services
- Participate in internal and external educational opportunities relevant to the front desk or customer service environment
- Experience/training in an outpatient medical office setting is required
- Associate/Bachelor's Degree in a related field is strongly preferred
- Basic understanding of medical terms and abbreviations
- Experience with electronic health record systems is a plus
- Basic computer skills, including typing
- Bilingual (English/Spanish) is a plus, but not required
Rural Health Group, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.
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Patient Service Representative
1 month ago
Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full timeJob Title: Patient Service RepresentativeRural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.Job Summary:The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service...
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Patient Service Representative
1 month ago
Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full timeJob Title: Patient Service RepresentativeRural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.Job Summary:The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service...
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Patient Service Representative
4 weeks ago
Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full timeJob Title: Patient Service RepresentativeRural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.Job Summary:The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service...
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Patient Service Representative
4 weeks ago
Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full timeJob Title: Patient Service RepresentativeRural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic in Enfield, North Carolina.Job Summary:The Patient Service Representative will serve as the first point of contact for patients and families, providing exceptional customer service...
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Patient Service Representative
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Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full timeJob SummaryRural Health Group, Inc. is seeking a highly skilled Patient Service Representative to join our team at our outpatient primary care clinic. As a key member of our front desk team, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience for all.Key...
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