Security Account Manager

3 weeks ago

Newbury, West Berkshire, United Kingdom Vodafone Full time

Location: Newbury + *Hybrid
Salary: Competitive base salary with bonus and Vodafone benefits
Working hours: Full-time – Monday to Friday

*Hybrid
At Vodafone UK, we value collaboration and connection among our colleagues to achieve exceptional results. Our hybrid working model allows flexibility, enabling employees to work both in the office and remotely. We encourage coming into the office 2-3 days a week, averaging 8 days a month. Our "Office in a Box" kit ensures you have all necessary resources, regardless of your location.

About Us

We are a leading global technology communications company dedicated to empowering individuals and businesses to remain connected in a digital landscape. With a commitment to innovation, sustainability, and customer loyalty, we utilize advanced technology to provide products and services that enhance communication and improve lives.

At Vodafone UK, diversity is integral to our identity. We are proud to be recognized as a Great Place to Work and are dedicated to fostering inclusion, creating a workplace that reflects the communities and customers we serve.

Join our Security division and engage in delivering intelligent technology and advanced threat expertise to organizations that constitute the UK's Critical National Infrastructure. This specialized team simplifies daily cybersecurity operations, allowing clients to focus on their strategic priorities.

Your Responsibilities

Vodafone Business Security Enhanced (VBSE) is committed to safeguarding Vodafone Business, its workforce, and its clientele. It is crucial to maintain a consistent approach to information security across all of Vodafone Business.

VBSE collaborates with various stakeholders at all levels within Vodafone, partners, and customers. This teamwork ensures that the design, delivery, security, reliability, and availability of our services are future-ready and align with both local and enterprise-wide policies.

In this pivotal role, you will serve as a Security Officer for a key Vodafone Business account, managing our customers' Information and Cybersecurity needs. You will provide security leadership, technical insights, and ensure that security acts as an enabler for Vodafone and its clients. The Customer Account Security Manager (CASM) will be the primary Vodafone contact for all security-related matters for the customer, ensuring the effective delivery of security services as outlined in the Master Service Agreement.

Key Duties Include:

  • Acting as the single point of contact for all customer security issues related to Vodafone
  • Monitoring and ensuring compliance with all contractual security obligations, including agreed reporting. Participating in customer security forums and overseeing client security audits
  • Collaborating with all Vodafone Lines of Business to advocate for our customers' current and evolving security posture
  • Conducting security and risk assessments, audits, and managing significant changes
  • Supporting account inquiries (Commercial / Service / Technical), identifying security opportunities, and providing bid support

Who You Are

  • Exceptional communication skills, both written and verbal, suitable for technical and non-technical, multinational audiences
  • Proven experience in managing customer relationships within a Security team, delivering security advice, reporting, and guidance
  • Strong understanding of current and future security landscapes and the challenges posed by evolving regulatory and legal frameworks
  • Experience across multiple sectors (public, retail, utilities, financial, etc.)
  • Proactive in fulfilling obligations, providing regular and accurate reporting on security status, risks, and issues
  • Possession of certifications such as CISSP, CISM, CISA, CRISC, or willingness to obtain one or more
  • Industry experience within a Security team
  • Ability to achieve relevant Security Clearance and ISO 27001 Lead Auditor certification

What We Offer

We believe that supporting our employees is essential for their success. Therefore, we provide a competitive remuneration and bonus package, along with up to 28 days of holiday entitlement, in addition to bank holidays and paid leave for charitable initiatives. Our extensive benefits package can be tailored to meet your and your family's needs, including employee discounts, retail vouchers, pension plans, and share schemes. We take pride in our commitment to supporting you throughout your career with top-tier learning and development resources and leading parental leave policies.

Together We Can

Vodafone UK is regulated by the Financial Conduct Authority, and all employment offers for this role are subject to background checks, including criminal (DBS) and financial checks to comply with regulatory standards.

If you require any reasonable adjustments or have accessibility requests during your recruitment process, please refer to the Accessibility section of our Careers website for guidance.

#LI-Remote

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