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Cctv Retail Security Officer

2 months ago

Newbury, West Berkshire, United Kingdom Mitie Full time

Job Overview

We are seeking a highly skilled and experienced Retail Security Officer to join our team at Mitie. As a Retail Security Officer, you will be responsible for providing security services to our customers, ensuring their property, people, and assets are protected.

Main Responsibilities

  • Operations
    • Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
    • Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
    • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
    • Comply with legal obligations and safety requirements of the role.
    • Follow instructions and procedures appropriately without unnecessarily challenging authority.
    • Work in a systematic, methodology and orderly way.
  • Training
    • Fully and satisfactorily complete all required competency training.
    • Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
    • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
    • Ensure all licenses are up to date and renewed in a timely manner.
  • Security and Health & Safety
    • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
    • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
    • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
    • Maintain professional conduct in the face of difficult situations and challenging customers.
    • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
    • Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
    • Call emergency services and Communication Centre to report all incidents.

Requirements

  • Previous Security Experience
  • SIA License
  • SC Clearance desirable