Client Security Account Manager

3 weeks ago

Newbury, West Berkshire, United Kingdom Vodafone Full time

Location: Newbury + *Hybrid
Salary: Competitive base salary with bonus and Vodafone benefits
Working hours: Full-time, Monday to Friday

*Hybrid
At Vodafone UK, we recognize that collaboration and connection with our colleagues lead to exceptional outcomes. Our hybrid working model allows employees to work both in the office and remotely, offering the flexibility and resources necessary for success. We encourage attendance in the office 2-3 days a week, averaging 8 days a month. Our "Office in a Box" home working kit ensures you have everything you need, regardless of your location.

About Us

We are a global technology communications organization dedicated to empowering individuals and businesses to remain connected and thrive in a digital landscape. With a commitment to innovation, sustainability, and customer loyalty, we utilize advanced technology to deliver products and services that enhance communication and improve lives.

At Vodafone UK, diversity is integral to our identity. We are proud to be recognized as a Great Place to Work and are dedicated to fostering inclusion for all, creating a workplace that reflects the communities and customers we serve.

Join our Security division and engage in providing intelligent technology and advanced threat expertise to organizations that constitute the UK's Critical National Infrastructure. This specialized team simplifies daily cybersecurity operations, allowing our clients to concentrate on their strategic priorities.

Responsibilities

Vodafone Business Security Enhanced (VBSE) is committed to safeguarding Vodafone Business, its personnel, and clients. To achieve this, it is crucial to maintain a consistent approach to information security across Vodafone Business.

VBSE collaborates with a diverse range of stakeholders at all levels within Vodafone, Partners, and Customers. Working together to ensure the design, delivery, security, reliability, and availability of our services are future-ready and align with both local and enterprise-wide policies.

In this pivotal role, you will serve as a Security Officer for a key Vodafone Business account, managing our clients' Information and Cybersecurity needs within Vodafone. You will provide security leadership, technical insights, and ensure that security acts as an enabler for Vodafone and its clients. The Customer Account Security Manager (CASM) will be the primary Vodafone contact for security matters concerning the customer, ensuring the effective delivery of security services as outlined in the Master Service Agreement.


• Act as the primary contact for all customer security issues related to Vodafone

• Oversee compliance with all contractual security obligations, including agreed reporting. Participate in customer security forums and provide management oversight of client security audits

• Collaborate with all Vodafone Lines of Business to advocate for our customers' current and evolving security posture

• Conduct Security & Risk assessments, audits, and manage significant changes

• Support account inquiries (Commercial / Service / Technical), identify security opportunities, and assist with bids

Qualifications


• Exceptional communication skills, both written and verbal, tailored to technical and non-technical, multinational audiences

• Proven experience in managing customer relationships within a Security team, delivering security advice, reporting, and guidance to clients

• Strong understanding of current and future Security landscapes and the challenges posed by evolving regulatory and legal frameworks

• Experience across multiple sectors (public, retail, utilities, financial, etc.)

• Must take ownership, champion, and proactively fulfill obligations, providing regular, accurate reporting on security status, risks, and issues across the CASM community

• Relevant certifications such as CISSP, CISM, CISA, CRISC, or willingness to obtain one or more
or

• Industry experience within a Security team

• Must be capable of obtaining relevant Security Clearance and ISO 27001 Lead Auditor certification

Benefits

We believe that supporting our employees is key to their success. Therefore, we offer a competitive remuneration and bonus package, with up to 28 days of holiday entitlement, in addition to bank holidays and paid leave for charitable initiatives. Our extensive benefits package can be customized to suit you and your family, including employee discounts, retail vouchers, pension plans, and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top-tier learning and development resources and market-leading parental leave policies.

Compliance

Vodafone UK is regulated by the Financial Conduct Authority, and all employment offers for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.

#LI-Remote

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