Security Operations Centre Operator

6 days ago


Newbury, West Berkshire, United Kingdom Hackle Security Services Limited Full time
Job Description

Hackle Security Services Limited is seeking a highly skilled and experienced Security Control Centre Operator to join our team. The successful candidate will be responsible for monitoring and responding to security incidents, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities:
  • Monitor and respond to security incidents, including alarms and video equipment
  • Maintain accurate records of communications and events
  • Dispatch security officers as required
  • Communicate and disseminate information to stakeholders
  • Accurately maintain control of all equipment and keys in the Control Room
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs
  • Answer and respond to events and situations received over regular and emergency phones and intercoms
  • Schedule of Officers rotas & ADHOC Duties requested by the Clients / Management
Requirements:
  • Advanced computer skills and proficiency
  • Excellent verbal and communication skills
  • Self-motivated and able to work under little to no direct supervision
  • Ability to work in a team environment
  • Strong decision-making ability during both crisis and non-crisis situations
  • Able to work with highly confidential information
  • Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Able to work and communicate effectively with all levels of leadership
Benefits:
  • Competitive Salary
  • Access to excellent training and ongoing development
  • Excellent career development opportunities
  • Company provided uniform where applicable
  • NEST work place pension contributions
  • Long services awards
  • Employee of the month awards
  • Overtime available


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