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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Learn Amp Full time
About Learn Amp

We're a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. Our unique People Development Platform helps global customers drive learning, connectivity, and performance in their people—all in one place.

We're looking for an ambitious Customer Success Manager to join our talented Customer Success team. As a key member of our team, you'll have the opportunity to make a big impact and have a high level of responsibility from Day 1.

The Opportunity

We're seeking someone who is customer-obsessed and has a proven track record of successfully managing a portfolio of customers. You'll be responsible for coaching customers to drive product usage and develop strong relationships in the process.

You'll have the chance to see inside how global businesses approach Learning and Development and have an impact on thousands of people's work-lives. Our ideal candidate will have 2-3 years' experience working as a Customer Success Manager or similar role.

About You

You'll be a natural coach with a knack for asking great questions and building up a consultative partnership with customers. You'll care deeply about learning outcomes and helping others achieve success.

You'll be comfortable working in a fast-paced, start-up / scale-up environment and be adaptable to frequent feedback to drive continual improvement.

Key Responsibilities
  • Build deep relationships with relevant stakeholders and decision makers, always putting the customer front and centre.
  • Act as the voice of the customer, collating and sharing their feedback internally.
  • Solve problems and make a real difference by developing an in-depth understanding of the customer's business, needs, and challenges.
  • Measure and share success stories by tracking and monitoring customer health.
  • Communicate strategically by crafting comms to suit audience and purpose.
  • Drive retention and revenue by spotting churn risks early and designing effective interventions.
  • Improve processes by working with Customer Success leads to ready the function for scale.
  • Educate our customers by collaborating with our Customer Education team to improve our new customer academy, 'Amplify'.
Requirements
  • 2-3 years' experience working as a Customer Success Manager or similar role.
  • Clear, confident, and persuasive communication skills.
  • A coaching approach with a knack for asking the right questions at the right time.
  • An eye for detail and spotting patterns.
  • Ability to prioritise, multi-task, and perform effectively under pressure.
Values
  • Integrity: Open, authentic, and practice 'benevolent honesty'.
  • Innovation: Naturally curious and comfortable with creative tension.
  • Impact: Focused on delivering positive impact quickly.
  • Ownership: Self-starters motivated to manage themselves and resilient.
Benefits
  • Salary: £40,000—£45,000 (dependent on experience).
  • Holidays: 25 days paid holiday, increasing with tenure, plus the option to buy additional leave.
  • Bank Holiday Substitution: Flexibility to use bank holidays elsewhere in the year.
  • Remote Work: 25 days work-from-anywhere, increasing with tenure.
  • Sabbatical Leave: Option after 5 years.
  • Employee Options Scheme: Available after 12 months.
  • Hybrid Work Model: Flexible working with a Central London office.
  • Equipment: Work laptop and £250 new joiner equipment budget.
  • Health Insurance: Private medical insurance with Vitality.
  • Wellbeing Support: Annual eye test and TalkLife Workplace platform.
  • Cycle to Work Scheme: Available.
  • Employee Perks Program: Perks at Work.
  • Company Social Events: Monthly events and weekly Lunch and Learn sessions.
  • Learning and Development: Commitment to your growth with internal mentors and external coaching.