Relationship Manager Assistant

6 days ago

London, Greater London, United Kingdom GB Bank Full time
About GB Bank

We are a dynamic and ambitious team of professionals who have successfully created and launched one of the UK's newest specialist property finance banks. Our goal is to provide exceptional customer service and support to our clients, while also driving growth and innovation in the industry.

Job Purpose

In this exciting new role, you will play a key part in ensuring the seamless delivery of our lending products and services. You will be the primary point of contact for customer enquiries and will work closely with our Relationship Managers to identify, attract, and onboard new customers.

Key Responsibilities
  • Manage customer enquiries and provide support with the credit process to multiple Relationship Managers on several transactions at various stages of the lending lifecycle.
  • Communicate with Relationship Managers, customers, and introducers to gather information to support the end-to-end lending process.
  • Proactively manage the satisfactory discharge of any conditions stipulated within offers of lending, and any attached facility conditions.
  • Establish and nurture positive relationships with customers and colleagues to become a trusted member of the team.
  • Collaborate with colleagues in Loan Completions Team to proactively manage post-underwriting case progression and completion with third parties.
  • Support Relationship Managers in exceeding customer expectations and ensuring that Management Information, data, and loan management systems are accurate and up-to-date.
Requirements
  • Experience in a lending environment with Property Investors and Developers and SME borrowers.
  • Driven by quality and pace, with a strong desire to exceed expectations.
  • Proactive and infectiously positive, with a strong ability to build relationships and fulfill promises.
  • Driven by a desire to ensure work makes a difference and has an enduring impact.
  • Laser-focussed attention to detail, with excellent organisation skills and the ability to handle competing priorities.
  • Strong analytical skills, with the ability to extract meaningful data and convey it with clarity.
  • Problem-solving skills and the ability to interpret data to identify emerging risks and key trends.
What We Offer
  • 8% company pension contribution and 3% individual contribution.
  • 30 days holiday every year, including your birthday off and bank holidays.
  • Flexible working arrangements, including the option to work from anywhere worldwide for four weeks of the year.
  • Top-tier private medical cover with WPA, including no excess and the option to add family members through salary sacrifice.
  • Death in service at 4 x base salary with Aviva.
  • Mental health support through a helpline and counselling sessions.
  • Enhanced maternity, paternity, and adoption leave.
  • Various surprise and delight moments throughout the year to help build team connection.

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