Event Coordinator

3 days ago


Southampton, Southampton, United Kingdom Oysteryachts Full time
Job Description

About the Role

We are seeking a highly organized and detail-oriented Event Coordinator to join our team at Oyster Yachts. As an Event Coordinator, you will be responsible for administering and coordinating the provision of spare parts, as well as providing administrative support and helping to coordinate Oyster Yachts events.

Key Responsibilities

  • Manage and respond to incoming enquiries from existing Oyster Yachts owners for spare parts, technical support, and provide general guidance, with support from the After Sales Manager.
  • Create purchase orders, sales orders, invoices, and handle payment transactions accurately.
  • Pack boat parts and organize shipping for the goods to be sent to worldwide destinations.
  • Provide support to the Oyster World Rally team and participants by ordering the necessary parts as required.
  • Order spare parts for new boats and deliver them in time, for when the yachts are handed over to the client.
  • Manage and maintain excellent working relationships with both Oyster Yachts owners, skippers, and suppliers, meeting expectations, where feasible and practical.
  • Assist in main line switchboard duties.

Events

  • Administrative and logistics support for Oyster Yachts events.
  • Handling of owner event communications – collation of event information (booking forms and regatta documents as an example).
  • Event invoicing – working with accounts to produce Sales Invoices for owners and suppliers.
  • Assisting in the creation of event booking forms and invitations.
  • Placing of merchandise orders (clothing, flags, bags, and prizes as an example).
  • Booking of travel and accommodation.
  • Booking of regatta rental boats and cars.
  • Coordination of lunch at regattas.
  • Organising of shipments.

Requirements

  • Knowledge, Skills, Experience, and Qualifications required to perform the role.
  • Knowledge
    • Familiarity with purchase order and invoice processes.
    • Knowledge of International shipping/postage.
    • Yacht/Marine related production/sailing knowledge.
  • Skills
    • Competent user of Microsoft Office, Outlook, Teams, Word, and basic Excel skills.
    • Strong customer service skills, in particular telephone support and email responses.
    • Excellent verbal and written communication skills.
    • Planning and organizing skills.
  • Experience
    • Performed a customer support/administration role preferably for a production/manufacturing business.
    • Customer query management both by telephone and email.
    • Experience of using a CRM (customer relationship management system) e.g. HUBSPOT.
    • Experience using an ERP solution, ideally Microsoft Navision or similar.
    • Experience using marketing tools such as Adobe and Canva.
  • Qualifications
    • N/A
  • Personal Characteristics
    • Flexible and adaptable to meet business needs.
    • Thrive in a fast-paced environment.
    • High attention to detail.
    • Calm, collected, and professional manner.


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