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VIP Operations Manager
2 months ago
About Us:
Endeavor is a global leader in the sports and entertainment industry, bringing people together through our love of culture, sport, and entertainment. We strive to reflect the world's diverse voices and promote a culture of diversity, equity, and inclusion in everything we do.
Job Summary:
We are seeking a highly organized and detail-oriented VIP Operations Manager to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our events and VIP experiences.
Key Responsibilities:
- Manage the maintenance and management of our CRM database, Sugar, to ensure data integrity and accuracy.
- Collaborate with our Data and Digital Teams to curate and review invitation lists for each event.
- Oversee the sending of invitations and tracking of responses, providing regular updates to the Head of VIP Operations and VIP Team.
- Manage a team of temporary VIP inbox staff for each event, setting their schedules and arranging their contracts with HR.
- Ensure clear communication and efficient workflow within the team.
- Work closely with our VIP Consultants to provide necessary information in advance of each event.
Requirements:
- Proven experience in an arts-based institution or similar environment.
- Previous project management and operational experience.
- Excellent communication and interpersonal abilities.
- Experience of using Microsoft Suite, particularly Excel.
- Proficiency in CRM systems.
- Experience processing invoices and managing budgets desirable.
- Strong analytical skills and attention to detail.
- Demonstrated ability to streamline processes and improve operational efficiency.
- Excellent organisational and time management skills.
- Ability to work under pressure, meet tight deadlines and collaboratively work as part of a team.
What We Offer:
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
