VIP Experience Manager

1 month ago


London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

About the Role

We are seeking a highly skilled and experienced VIP Experience Manager to join our team at Nobu Hotel London Portman Square. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel valued and cared for throughout their stay.

Key Responsibilities

  • Manage and oversee the entire VIP guest journey from post reservation to check-in through to departure.
  • Review and forecast the incoming VIP guests on a daily basis to assign appropriate rooms according to preferences and needs.
  • Create a bespoke check-in experience for VIP guests to ensure discretion and privacy if necessary.
  • Identify opportunities for improvement and develop action plans to enhance the guest experience.
  • Ensure the front-of-house team and wider hotel team are aware and briefed on all VIP guests.
  • Build strong, positive relationships with VIP guests and provide exceptional service to exceed their expectations.
  • Lead and motivate the front-of-house team to deliver exceptional service and ensure that all guests receive a warm and welcoming experience.

Requirements

  • Leadership experience in a guest experience or guest relations manager role.
  • Luxury hospitality experience.
  • Strong understanding of OPERA or similar reservation systems.

About Us

Nobu Hotel London Portman Square is a luxury lifestyle hotel that offers a unique and unforgettable experience for our guests. We are committed to delivering exceptional service and creating memorable experiences for our guests. If you are a highly skilled and experienced VIP Experience Manager who is passionate about delivering exceptional service, we would love to hear from you.



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