VIP Experience Manager

5 days ago

London, Greater London, United Kingdom Seat Unique Full time
About the Role

We are seeking a highly driven and customer-focused VIP Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service.

The ideal candidate will have strong interpersonal skills, with a natural ability to build lasting relationships with high-profile clients while ensuring that they enjoy the very best Seat Unique has to offer.

Key Responsibilities
  • Manage VIP Client Relationships: Cultivate and maintain strong relationships with VIP customers, ensuring that they feel valued and receive personalised service throughout their Seat Unique journey.
  • Act as the key point of contact for VIP clients, understanding their preferences and exceeding their expectations by offering bespoke solutions.
  • Deliver Bespoke VIP Experiences: Work closely with internal teams to create tailored event experiences for VIP clients that align with their tastes and needs.
  • Handle VIP Client Requests: Be responsive and proactive in addressing any VIP client requests or issues, ensuring a quick and satisfactory resolution.
  • Collaborate with Cross-Functional Teams: Work with sales, marketing, and operations teams to ensure VIP clients have access to the best events, hospitality, and exclusive offers.
  • Report and Insights: Regularly track and report on VIP client interactions, feedback, and satisfaction metrics.
Requirements

The ideal candidate will have:

  • Exceptional interpersonal and relationship-building skills.
  • Experience in VIP, luxury, or hospitality management.
  • Strong organisational and multitasking abilities.
  • A customer-focused mindset.
  • Adaptability and problem-solving skills.
What We Offer

We offer a competitive target compensation package, including a salary range of £25k - £30k, quarterly bonus, share options, and a range of benefits, including employee share options scheme, quarterly bonus, 23 days of annual leave, top-tier private health insurance package, Penfold pension scheme, learning and development budget, employee referral scheme, cycle to work scheme, weekly Deliveroo vouchers, and access to VIP experiences at live events.

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