VIP Experience Manager

4 weeks ago

London, Greater London, United Kingdom Seat Unique Full time
About Seat Unique

We're a leading provider of premium live experiences, empowering fans to access exclusive events and hospitality packages. Our mission is to revolutionize the ticketing and hospitality industry, making it more accessible and seamless for fans worldwide.

As a VIP Manager at Seat Unique, you'll play a crucial role in delivering exceptional service to our most valued clients. Your primary responsibility will be to cultivate and maintain strong relationships with VIP customers, ensuring they feel valued and receive personalized service throughout their Seat Unique journey.

Key Responsibilities:

  • Manage VIP Client Relationships: Develop and maintain strong relationships with VIP clients, understanding their preferences and exceeding their expectations by offering bespoke solutions.
  • Deliver Bespoke VIP Experiences: Collaborate with internal teams to create tailored event experiences for VIP clients that align with their tastes and needs.
  • Handle VIP Client Requests: Respond promptly and proactively to VIP client requests or issues, ensuring a quick and satisfactory resolution.
  • Collaborate with Cross-Functional Teams: Work with sales, marketing, and operations teams to ensure VIP clients have access to the best events, hospitality, and exclusive offers.
  • Reporting and Insights: Regularly track and report on VIP client interactions, feedback, and satisfaction metrics.

Requirements:

  • Exceptional interpersonal and relationship-building skills: You thrive in a role that requires constant interaction with high-profile clients, and you can naturally build rapport while maintaining professionalism.
  • Experience in VIP, luxury, or hospitality management: A background in managing VIP clients, hospitality services, or high-net-worth individuals is highly beneficial. You understand the expectations of premium clientele and how to exceed them.
  • Strong organisational and multitasking abilities: You can manage multiple clients, events, and requests simultaneously while delivering the highest level of service.
  • Customer-focused mindset: You have a passion for ensuring the highest levels of customer satisfaction, always thinking about how to improve the client experience.
  • Adaptability and problem-solving skills: You thrive in a fast-paced, dynamic environment and are adept at responding to last-minute changes or client needs with creativity and efficiency.

Benefits:

  • Target compensation package: £25k - £30k + quarterly bonus + share options + benefits.
  • Employee share options scheme
  • Quarterly bonus
  • 23 days of annual leave + public holidays
  • A top-tier private health insurance package
  • Penfold pension scheme
  • Learning and development budget
  • Employee Referral Scheme
  • Cycle to work scheme
  • Weekly Deliveroo vouchers
  • Access to VIP experiences at live events

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