VIP Experience Manager
5 days ago
The Role
We are seeking a highly skilled and experienced individual to join our team as a VIP Experience Manager at Nobu Hotel London Portman Square. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring that every stay with us is memorable and exceeds our guests' expectations.
Key Responsibilities
- Manage and oversee the entire VIP guest journey from post reservation to check-in through to departure.
- Review and forecast incoming VIP guests on a daily basis to assign appropriate rooms according to preferences and needs.
- Create a bespoke check-in experience for VIP guests to ensure discretion and privacy if necessary.
- Identify opportunities for improvement and develop action plans to enhance the guest experience.
- Ensure the front-of-house team and wider hotel team are aware and briefed on all VIP guests.
- Build strong, positive relationships with VIP guests and provide exceptional service throughout their stay.
- Lead and motivate the front-of-house team to deliver exceptional service and ensure seamless guest experiences.
Requirements
- Leadership experience in a guest experience or guest relations manager role.
- Luxury hospitality experience.
- Strong understanding of OPERA or similar reservation systems.
About Us
Nobu Hotel London Portman Square is a luxury lifestyle hotel that combines modern luxury with traditional Japanese design. We offer a unique and unforgettable experience for our guests, with exceptional service and amenities. As a member of our team, you will have the opportunity to work with a talented and dedicated team to deliver exceptional guest experiences and contribute to the success of our hotel.
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