VIP Experience Manager

5 days ago


London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

The Role

We are seeking a highly skilled and experienced individual to join our team as a VIP Experience Manager at Nobu Hotel London Portman Square. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring that every stay with us is memorable and exceeds our guests' expectations.

Key Responsibilities

  • Manage and oversee the entire VIP guest journey from post reservation to check-in through to departure.
  • Review and forecast incoming VIP guests on a daily basis to assign appropriate rooms according to preferences and needs.
  • Create a bespoke check-in experience for VIP guests to ensure discretion and privacy if necessary.
  • Identify opportunities for improvement and develop action plans to enhance the guest experience.
  • Ensure the front-of-house team and wider hotel team are aware and briefed on all VIP guests.
  • Build strong, positive relationships with VIP guests and provide exceptional service throughout their stay.
  • Lead and motivate the front-of-house team to deliver exceptional service and ensure seamless guest experiences.

Requirements

  • Leadership experience in a guest experience or guest relations manager role.
  • Luxury hospitality experience.
  • Strong understanding of OPERA or similar reservation systems.

About Us

Nobu Hotel London Portman Square is a luxury lifestyle hotel that combines modern luxury with traditional Japanese design. We offer a unique and unforgettable experience for our guests, with exceptional service and amenities. As a member of our team, you will have the opportunity to work with a talented and dedicated team to deliver exceptional guest experiences and contribute to the success of our hotel.



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