Patient Care Coordinator
2 weeks ago
About Medsolve
Medsolve is a leading clinic renowned for its excellence in surgical and nonsurgical procedures. We are seeking a highly motivated and articulate Patient Care Coordinator to join our dedicated team.
Job Summary
This is an exceptional opportunity to work in a dynamic environment where patient care and satisfaction are paramount. As a Patient Care Coordinator, you will play a vital role in guiding patients through their surgical journey from initial consultation to postoperative care.
Key Responsibilities
- Manage Patient Communications
- Coordinate patient interactions, including consultations, to ensure a smooth and efficient process.
- Conduct Initial Consultations
- Provide detailed information and address patient concerns to ensure informed decision-making.
- Maintain Procedure Knowledge
- Stay up-to-date on all surgical and nonsurgical procedures offered, including training and updates.
- Present a Professional Image
- Ensure a professional and polished appearance that reflects Medsolve's standards.
- Coordinate Patient Care
- Ensure clear communication with surgeons and clinical staff to coordinate patient care and treatment schedules.
- Support Clinical Staff
- Assist clinicians in managing patient and procedure diaries to ensure a smooth process.
- Achieve Sales Targets
- Consistently meet or exceed sales targets while maintaining a patient-centered approach.
- Administrative Duties
- Perform administrative tasks as needed to contribute to the overall efficiency of the clinic.
Requirements
- Experience in Sales or Customer Service
- Proven track record in sales or customer service, preferably in the cosmetic or surgical industry.
- Positive and Empathetic Personality
- Strong focus on customer service and a positive, empathetic personality.
- Excellent Communication Skills
- Ability to build trust and rapport with patients, as well as communicate effectively with surgeons and clinical staff.
- Strong Organizational Skills
- Ability to multitask and manage time effectively in a fast-paced environment.
- High Ethical Standards
- Commitment to patient confidentiality and care, as well as compliance with regulatory and legal standards.
- Flexibility and Adaptability
- Ability to adapt to changing circumstances and priorities in a dynamic environment.
- Attention to Detail
- Strong attention to detail and a collaborative team-oriented mindset.
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