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Patient Care Specialist

2 months ago

Altrincham, Trafford, United Kingdom Medsolve Full time
Job Title: Patient Coordinator

We are seeking a highly motivated and articulate Patient Coordinator to join our dedicated team at Medsolve. As a Patient Coordinator, you will play a vital role in guiding patients through their surgical journey, from initial consultation to post-operative care.

Key Responsibilities:
  • Manage all patient communications, including phone calls, emails, and in-person consultations, with the aim of booking and retaining patients.
  • Conduct thorough initial consultations with new clients, providing detailed information and addressing any concerns.
  • Maintain an in-depth knowledge of all surgical and non-surgical procedures offered (training provided).
  • Present a professional and polished appearance that reflects the clinic's standards.
  • Ensure clear, ongoing communication with surgeons and clinical staff to coordinate patient care and treatment schedules.
  • Support clinicians in managing patient and procedure diaries, ensuring a smooth and efficient process.
  • Consistently achieve or surpass sales targets while maintaining a patient-centred approach.
  • Handle administrative duties as needed, contributing to the overall efficiency of the clinic.
Requirements:
  • Experience in a sales or customer service role, preferably within the cosmetic or surgical industry.
  • A positive, empathetic personality with a strong focus on customer service and a proven track record in sales.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients.
  • Strong organisational skills, with the ability to multitask and manage time effectively.
  • High ethical standards and a commitment to patient confidentiality and care.
  • Flexibility and adaptability in a fast-paced, ever-changing environment.
  • Attention to detail and a collaborative, team-oriented mindset.
  • Compliance with all regulatory and legal standards in the delivery of surgical treatments.
  • Experience in a cosmetic or gynaecological surgery setting is highly advantageous.
  • Familiarity with compliance procedures and regulations specific to the surgical field.