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Patient Care Specialist
2 months ago
About Medsolve
Medsolve is a leading clinic renowned for its excellence in surgical and non-surgical procedures. We are seeking a highly motivated and articulate Patient Care Specialist to join our dedicated team.
Job Summary
This is an exceptional opportunity to work in a dynamic environment where patient care and satisfaction are paramount. As a Patient Care Specialist, you will play a vital role in guiding patients through their surgical journey, from initial consultation to post-operative care.
Key Responsibilities
- Manage Patient Communications: Coordinate all patient interactions, including consultations, to ensure a smooth and efficient process.
- Initial Consultations: Conduct thorough initial consultations with new clients, providing detailed information and addressing any concerns.
- Procedure Knowledge: Maintain an in-depth knowledge of all surgical and non-surgical procedures offered, including training provided.
- Professional Appearance: Present a professional and polished appearance that reflects Medsolve's standards.
- Communication with Surgeons: Ensure clear, ongoing communication with surgeons and clinical staff to coordinate patient care and treatment schedules.
- Administrative Support: Handle administrative duties as needed, contributing to the overall efficiency of the clinic.
- Sales and Retention: Consistently achieve or surpass sales targets while maintaining a patient-centred approach.
Requirements
- Experience: Experience in a sales or customer service role, preferably within the cosmetic or surgical industry.
- Skills: Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients. Strong organisational skills, with the ability to multitask and manage time effectively.
- Attributes: Positive, empathetic personality with a strong focus on customer service and a proven track record in sales. High ethical standards and a commitment to patient confidentiality and care. Flexibility and adaptability in a fast-paced, ever-changing environment. Attention to detail and a collaborative, team-oriented mindset.
What We Offer
Medsolve offers a competitive salary of £30,000 and a dynamic work environment where patient care and satisfaction are paramount.
