Patient Care Coordinator
2 weeks ago
Medsolve is seeking a highly motivated and articulate Patient Care Coordinator to join their dedicated team. This is an exceptional opportunity to work in a dynamic environment where patient care and satisfaction are paramount.
This is a full-time; permanent role and they offer a competitive salary.
Please note we do not offer sponsorship.
Key Responsibilities- Manage Patient Communications: Guide patients through their surgical journey, from initial consultation to post-operative care.
- Conduct Initial Consultations: Provide detailed information and address any concerns with new clients.
- Maintain Procedure Knowledge: Stay up-to-date on all surgical and non-surgical procedures offered (training provided).
- Present a Professional Image: Reflect the clinic's standards in appearance and demeanor.
- Coordinate Patient Care: Ensure clear, ongoing communication with surgeons and clinical staff to coordinate patient care and treatment schedules.
- Support Clinicians: Manage patient and procedure diaries, ensuring a smooth and efficient process.
- Achieve Sales Targets: Consistently meet or exceed sales targets while maintaining a patient-centred approach.
- Administrative Duties: Contribute to the overall efficiency of the clinic as needed.
- Experience in Sales or Customer Service: Preferably within the cosmetic or surgical industry.
- Positive Personality: Strong focus on customer service and a proven track record in sales.
- Excellent Communication Skills: Ability to build trust and rapport with patients.
- Strong Organisational Skills: Ability to multitask and manage time effectively.
- High Ethical Standards: Commitment to patient confidentiality and care.
- Flexibility and Adaptability: Ability to work in a fast-paced, ever-changing environment.
- Attention to Detail: Collaborative, team-oriented mindset.
- Compliance with Regulatory Standards: Familiarity with compliance procedures and regulations specific to the surgical field.
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