Customer Experience Specialist

1 week ago


Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Job Summary:

Elevation Recruitment Group is seeking a highly skilled Customer Service Specialist to join their team. As a key member of the organization, you will be responsible for providing exceptional support to customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Support: Provide first-class customer support, responding to inquiries and resolving issues in a timely and professional manner.
  • Export Documentation: Prepare and manage export-related documents, ensuring accuracy and compliance with regulations.
  • Logistics Coordination: Consult with customers and logistics partners to plan and arrange deliveries, ensuring seamless execution.
  • Commercial Document Generation: Create commercial documents for export purposes, maintaining high levels of accuracy and attention to detail.
  • Investigation and Resolution: Thoroughly investigate customer concerns, such as mis-picks, damages, and delivery issues, and resolve them in a timely and professional manner.
  • Vendor Management: Serve as the first point of contact for all third-party vendors, ensuring effective communication and collaboration.

Requirements:

  • Customer Service Experience: Possess excellent customer service skills, preferably in a fast-paced environment.
  • Export Knowledge: Have knowledge of export processes and procedures.
  • Communication Skills: Demonstrate exceptional communication skills, both written and verbal.
  • Problem-Solving and Organizational Skills: Possess strong problem-solving and organizational skills, with the ability to multitask and prioritize workload.
  • Technical Skills: Be proficient in Microsoft Office.

About Elevation Recruitment Group:

Elevation Recruitment Group is a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are passionate about helping individuals find rewarding careers and businesses find top talent.



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