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Customer Experience Specialist

2 months ago

Sheffield, Sheffield, United Kingdom E3 Recruitment Full time £13

We are seeking a skilled Customer Service Advisor to join our team at E3 Recruitment. As a leading recruitment agency, we are committed to delivering exceptional service to our clients and candidates.

The position offers on-the-job training and the opportunity to work with a dynamic team. As a Customer Service Advisor, you will be responsible for managing customer inquiries and providing exceptional customer service.

Main Duties:

  • Manage customer inquiries and provide exceptional customer service
  • Perform accurate and efficient order entry, converting customer requirements into our system
  • Close liaison with customers, commercial, production, and logistics partners to meet and exceed customer needs
  • Collaborate with team members to streamline processes and improve overall efficiency
  • Handle customer complaints and escalate issues as necessary to ensure swift resolution
  • Manage call offs, partial shipments, and back orders until orders are completely fulfilled
  • Build and maintain product knowledge and develop team resource banks for product, process, customers, and FAQs

Requirements:

  • Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
  • Great interpersonal skills, both written and verbal, with a professional and courteous demeanor
  • Working knowledge of Windows-based IT systems
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Flexibility to adapt to changing priorities and responsibilities