Customer Experience Specialist
5 days ago
About Eco Careers LTD.
Eco Careers LTD. is a pioneering premium knitwear brand with an unwavering commitment to sustainable practices, sourcing the finest Merino fibres in the world based on fashion's first naturally carbon-negative supply chain. Our unique blend of timeless design, ethical sourcing, and innovative supply chain technology sets us apart as a thought-leading brand in the fashion industry.
Job Summary
We are seeking a talented Customer Experience Specialist to join our team and help grow the business. The position is full-time and the working location is remote (UK/GMT time zone).
Responsibilities
- Deliver outstanding service and drive our customer experience across a range of platforms and touch points with the aim to constantly exceed customers' expectations.
- Collaborate closely with team members to deliver exceptional service.
- The CX team oversees and manages the entire end-to-end customer service area of Eco Careers LTD.
- Help manage and coordinate our CRM platform, customer correspondence, and respond to questions and feedback.
- Help with customers' orders and proactively resolve any issues.
- Have encyclopaedic knowledge of our products and sustainability practices, and use fact-based intelligence when interacting with customers.
- Liaise with our fulfilment partners to ensure all operational activities such as order processing, customer returns, and stock management are managed and completed on time.
About You
You are naturally service-oriented and take genuine pleasure and pride in delighting customers.
You are open-minded and flexible and can face changing circumstances and priorities in a fast-paced startup environment.
Requirements
- 2+ years of work experience in delighting customers and a consistent track record of excellent performance.
- Comfortable working with Microsoft Office or Google Suite, in particular Microsoft Excel and Google Sheets and Docs.
- You either already know what a Vlookup is and can analyse data using pivot tables or you are willing to acquire the knowledge prior to your assessment.
- Previous work experience in startups is preferred.
Diversity and Inclusion at Eco Careers LTD.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
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