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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Sheffield City Council. As a Senior Advisor, you will play a key role in providing exceptional customer service and support to our customers.
Key Responsibilities- Respond to customer enquiries in a timely and professional manner.
- Provide in-depth support and training to customer service advisors.
- Support team leaders and contribute to the development of the team.
- Coach and mentor customer service advisors to improve their skills and performance.
- Provide constructive feedback to customer service advisors.
- Work collaboratively with colleagues across the council to improve customer service and experience.
- Experience in a customer-facing role, preferably in a local government or public sector setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
- The chance to make a real difference to the lives of our customers.
