Customer Experience Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom Rank Interactive Full time
{"title": "Customer Experience Executive", "description": "Job Summary

We are seeking a highly skilled Customer Experience Executive to join our dynamic team. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.

As a Customer Experience Executive, you will be the face of our brand, providing a credible and reliable image of our company. You will be responsible for complaint resolution, proactive communication with customers, and handling inbound and outbound customer contact.

You will work closely with our leadership team to ensure that our customers receive the highest level of service. Your attention to detail and ability to think critically will be essential in resolving customer complaints and improving our processes.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a keen eye for detail. If you are a motivated and enthusiastic individual who is looking for a challenging role, we would love to hear from you.

Key Responsibilities
  • Deliver exceptional customer service and build strong relationships with customers
  • Resolve customer complaints in a timely and professional manner
  • Proactively communicate with customers to resolve issues
  • Handle inbound and outbound customer contact
  • Work closely with the leadership team to improve customer service processes
  • Stay up-to-date with business processes and procedures, including GDPR regulations and LCCP conditions
Requirements
  • Excellent communication and conversational skills
  • Ability to create trust and excellent persuasive and influencing skills
  • Excellent written skills in order to provide clear and concise responses in both email and letter
  • Previous experience using Salesforce essential
  • GDPR conscious
  • Excellent IT skills and ability/capability to use multiple customer contact systems and good proficiency with Microsoft office
What We Offer

We offer a fantastic salary combined with some leading benefits. We're committed to supporting your wellbeing and career growth, with opportunities for development and leadership training. Join our team and be part of a dynamic and exciting company that's passionate about delivering exceptional customer experiences.

", "lang_code": "en"}

  • Customer Experience Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Vodafone Full time

    About the RoleWe are seeking a motivated and sales-oriented Customer Experience Specialist to join our growing team in our Vodafone Sheffield Meadowhall store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered.Key ResponsibilitiesProvide exceptional customer service...

  • Experience Designer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.With a strong background in exhibition design, you will...

  • Experience Designer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.With a strong background in exhibition design, you will...

  • Customer Experience Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Vodafone Full time

    Key Responsibilities:We are seeking a motivated and sales-oriented individual to join our team in our Vodafone Sheffield Meadowhall store. As a Customer Experience Specialist, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered. You will also do your utmost to help resolve any...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Loyalty Advisor to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to maximize growth and revenue, and providing exceptional...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Loyalty Advisor to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to maximize growth and revenue, and providing exceptional...

  • Experience Designer

    3 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.Your primary focus will be on creating innovative and...

  • Experience Designer

    3 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.Your primary focus will be on creating innovative and...

  • Senior Experience Designer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.Key ResponsibilitiesCollaborate with Creative Directors...

  • Senior Experience Designer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.Key ResponsibilitiesCollaborate with Creative Directors...

  • Senior Experience Designer

    3 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition and event experiences that exceed our clients' expectations.Key ResponsibilitiesCollaborate with Creative Directors...

  • Senior Experience Designer

    3 weeks ago

    Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    Job DescriptionWe are seeking a highly skilled Senior Experience Designer to join our team at GES - Global Experience Specialists. As a key member of our creative team, you will be responsible for designing and delivering exceptional exhibition experiences that exceed our clients' expectations.About the RoleWork closely with our creative directors and senior...

  • Customer Experience Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Job Title: Customer Experience ExecutiveJoin our dynamic team as a Customer Experience Executive, where you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.About the Role:We are seeking a highly motivated and customer-focused individual to join our contact centre team. As a Customer...

  • Customer Experience Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Job Title: Customer Experience ExecutiveJoin our dynamic team as a Customer Experience Executive, where you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.About the Role:We are seeking a highly motivated and customer-focused individual to join our contact centre team. As a Customer...

  • Customer Experience Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Customer Experience Executive Role SummaryThe Customer Experience Executive will be part of a dynamic team, utilizing all contact centre channels to deliver exceptional customer service. This role requires building rapport with customers, creating trust, and presenting a credible, reliable, and customer-centric image of the company.Key...

  • Customer Experience Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Customer Experience Executive Role SummaryThe Customer Experience Executive will be a key member of our high-paced, dynamic team, utilizing all contact centre channels to provide outstanding customer service and build rapport with customers. This role requires a credible, reliable, and customer-centric image of the company, which will excite and...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Customer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels. As a key member of our team, you will be responsible for building strong relationships with customers, resolving complaints, and providing a credible and reliable image of...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Customer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels. As a key member of our team, you will be responsible for building strong relationships with customers, resolving complaints, and providing a credible and reliable image of...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Job Title: Customer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels.About the Role:We are seeking a highly skilled and enthusiastic individual to provide outstanding customer service, build rapport with customers, and create trust...

  • Customer Experience Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Rank Interactive Full time

    Job Title: Customer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels.About the Role:We are seeking a highly skilled and enthusiastic individual to provide outstanding customer service, build rapport with customers, and create trust...