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Resident Services Coordinator
2 months ago
We're seeking a highly skilled and customer-focused Resident Services Assistant to join our team at Urbanbubble. As a key member of our community, you'll play a vital role in delivering exceptional service to our residents and prospects.
Key Responsibilities:- Manage prospect/leads from our internal management system via phone or email.
- Conduct inspections on apartments, identifying and reporting any maintenance issues.
- Administer tenancies and renewals, ensuring all necessary documentation is completed.
- Negotiate payment plans with residents and update arrears reports accordingly.
- Support the Front of House team, covering lunch breaks and assisting with tenant inquiries.
- Assist with the organization and planning of Residents' events.
- Previous lettings/property experience.
- Strong customer service skills, with the ability to handle difficult situations in a fast-paced environment.
- Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems.
- ARLA qualification (desirable).
We're a dynamic and innovative company, redefining the way properties are run through community building, customer care, and innovation. If you're a motivated and resourceful individual with a passion for delivering exceptional service, we'd love to hear from you.
