Resident Day Ambassador
1 month ago
As a Resident Day Ambassador, you will be the first point of contact for residents and visitors, providing exceptional customer service and ensuring a seamless experience. Your responsibilities will include delivering the Moda service standard, responding to resident queries, and providing informed information to residents. You will also be responsible for promoting resident events and engagement strategies, managing parcels, and maintaining relationships with residents to understand their needs.
KEY RESPONSIBILITIES- Deliver first-class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and visitors
- Reply to resident queries and meet all response times
- Provide informed and accurate information to residents
- Be the first point of contact for enquiry receipt and initial acknowledgement
- Take room enquiries/viewings and gather necessary information for leasing
- Manage parcels and app notifications
- Promote resident events and engagement strategies
- Communicate in line with brand values
- Visitor Management strategy
- Establish and maintain relationships with residents
- Follow and utilise the complaints procedure
- Handle residents move out
- Emergency or incident escalation
- Report any identified H&S matters
- Health & Safety - observe compliance
- Maintain a key record for front desk sign out
- Access control programming
- Fire Marshall or evacuation management support
- Sign suppliers/contractors/third-party visitors in and out of front of house
- Ensure the security of the building at all times
- Report any maintenance issues
- Liaison with FM teams
- Support marketing and lease up
- Be aware of amenity T&Cs
- Assist with on-site events
- Promote events via The My Moda App and social media
- Good knowledge of local attractions and destinations
- Ad hoc administrative tasks
- CCTV monitoring
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