Resident Day Ambassador

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Moda Living Ltd Full time
THE ROLE

We are seeking a highly motivated and customer-focused Resident Day Ambassador to join our team at Moda Living Ltd. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and resident engagement.

Key Responsibilities:

  1. Provide first-class customer service and resident engagement
  2. Consistently deliver the Moda service standard to residents and all visitors to the building
  3. Respond to resident queries and meet all response times
  4. Provide informed and accurate information to residents either face-to-face or via the telephone
  5. Be the first point of contact for enquiry receipt and initial acknowledgement, then carry out enquiry progression and follow-up
  6. Take room enquiries and viewings, gathering the necessary information to support leasing
  7. Manage parcels, including taking, issuing, and managing app notifications
  8. Promote resident events and engagement strategies, such as surveys
  9. Communicate in line with brand values
  10. Implement Visitor Management strategy
  11. Establish and maintain relationships with residents to best understand their needs
  12. Follow and utilize the complaints procedure
  13. Handle resident move-outs, including reprogramming of fobs and collection of post box keys
  14. Escalate emergencies or incidents
  15. Report any identified H&S matters to the CSM/GM
  16. Observe compliance with Health and Safety regulations
  17. Maintain a key record for front desk sign-out
  18. Access control programming
  19. Support Fire Marshall or evacuation management
  20. Sign suppliers, contractors, and third-party visitors in and out of the front of house
  21. Ensure the security of the building at all times
  22. Report any maintenance issues identified in the building, apartments, or common parts
  23. Keep residents updated on all maintenance items reported
  24. Liaise with FM teams
  25. Support marketing and lease-up, including viewings if required
  26. Be aware of amenity T&Cs
  27. Assist with the organization of on-site events
  28. Promote events via The My Moda App and social media
  29. Have good knowledge of local attractions and destinations (further training will be provided)
  30. Perform ad-hoc administrative tasks
  31. CCTV monitoring
HOW TO APPLY

If you're up for the challenge and want to showcase your skills, we'd love to hear from you.



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