Resident Day Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused Resident Day Ambassador to join our team at Moda Living Ltd. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and resident engagement.
Key Responsibilities:
- Provide first-class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Respond to resident queries and meet all response times
- Provide informed and accurate information to residents either face-to-face or via the telephone
- Be the first point of contact for enquiry receipt and initial acknowledgement, then carry out enquiry progression and follow-up
- Take room enquiries and viewings, gathering the necessary information to support leasing
- Manage parcels, including taking, issuing, and managing app notifications
- Promote resident events and engagement strategies, such as surveys
- Communicate in line with brand values
- Implement Visitor Management strategy
- Establish and maintain relationships with residents to best understand their needs
- Follow and utilize the complaints procedure
- Handle resident move-outs, including reprogramming of fobs and collection of post box keys
- Escalate emergencies or incidents
- Report any identified H&S matters to the CSM/GM
- Observe compliance with Health and Safety regulations
- Maintain a key record for front desk sign-out
- Access control programming
- Support Fire Marshall or evacuation management
- Sign suppliers, contractors, and third-party visitors in and out of the front of house
- Ensure the security of the building at all times
- Report any maintenance issues identified in the building, apartments, or common parts
- Keep residents updated on all maintenance items reported
- Liaise with FM teams
- Support marketing and lease-up, including viewings if required
- Be aware of amenity T&Cs
- Assist with the organization of on-site events
- Promote events via The My Moda App and social media
- Have good knowledge of local attractions and destinations (further training will be provided)
- Perform ad-hoc administrative tasks
- CCTV monitoring
If you're up for the challenge and want to showcase your skills, we'd love to hear from you.
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Resident Day Ambassador
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