Residence Operations Manager
1 month ago
About the Role
EF Brighton is seeking a highly organized and enthusiastic team leader to oversee our student residence operations. As a Residence Manager, you will lead a dedicated team responsible for ensuring our international students have a welcoming, safe, and comfortable home-from-home environment.
Key Responsibilities
- Allocate students to suitable accommodations
- Maintain the high standards of each residence
- Support your team in addressing student inquiries and concerns
- Recruit, train, and manage a team of staff, including weekend and night workers
- Manage external services and liaison with suppliers
- Efficiently administer all aspects of residential accommodation
- Manage student enquiries and issues
- Communicate effectively with sales colleagues
- Confirm bookings and changes to bookings within our Gold Standards
- Emergency phone duties on rota
Requirements
- A flexible approach to hours of work undertaken is essential
- Experience of managing or leading a team is desirable
- Experience in residence or hotel management or similar role is desirable
- Highly motivated, energetic, and positive
- Customer service orientated, friendly, and approachable manner
- Able to remain calm under pressure and to diffuse potentially difficult situations
- Sensitive to the needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organized, and thorough
- Right to work in the UK
- Clear DBS check and two references
About EF Brighton
- Continuous professional development for all staff
- Work in a truly international environment
- Regular social events
- Ambition is nurtured, and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition
- Global career opportunities
- Employee Assistance Program
- Private health insurance
- Life insurance
- Access to EF Hello language learning
- Campus moments away from Brighton beach
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up, and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily, and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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