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Customer Relationship Manager

2 months ago

Chorley, United Kingdom Avantor Full time
About the Role

The Opportunity:

Avantor is seeking an experienced Customer Relationship Manager to join our team and take ownership of a portfolio of international accounts within our clinical trials projects.

Key Responsibilities:

  • Coordinate clinical budget and related pricing strategy services for the purpose of executing clinical trial or ancillary services agreements.
  • Manage customer relationships to guarantee excellent service delivery and generate repeat business.
  • Coordinate customer contracts and clinical budgets to maximize potential and revenue.
  • Provide clear and meaningful customer reporting.
  • Create quotations for existing customers.
  • Attend customer and study calls as required.
  • Ensure alignment of customer needs and business objectives.
  • Resolve customer complaints/escalations.
  • Increase business by offering new services or products.

Requirements:

  • Bachelor's degree preferred but not essential.
  • At least 3 years experience in a customer-facing or account management role, preferably business to business (B2B).
  • Previous experience managing large-scale customer projects and their operational requirements.
  • Analytical & reporting skills.
  • Ability to work and collaborate with senior leadership across a variety of functions.
  • Collaboration tool: MS Office programs in particular Excel & Word.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

About Avantor:

Avantor is a global leader in the life sciences industry, providing innovative solutions and services to support the discovery, development, and delivery of life-changing medicines and therapies.