Customer Success Coordinator Apprenticeship

3 weeks ago


Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

**PURPOSE OF ROLE**:
As a Customer Service Specialist Apprentice or Business Admin Apprentice, your role will be pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will be a lively, outgoing individual with the confidence and proactivity to engage with others effectively. Your responsibilities will include fostering relationships, understanding the needs of employers, apprentices, and learners, and offering proactive solutions to enhance their journey and success. Additionally, you will support office team members with daily tasks, ensuring a cohesive and efficient operation. You will also manage and execute various administrative tasks, maintaining organisation and supporting the smooth operation of our service. This apprenticeship role offers opportunities for career advancement within the company, providing a chance for professional growth and development as you demonstrate your skills and dedication.

**Apprenticeship Standards**

Business Administrator

Or

Customer Service Specialist

**PRINCIPLE RESPONSIBILITIES**:
**Communication**
- Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
- Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
- Communicate within the team, supporting others where necessary.
- Contribute to team meetings and events as and when required, including presenting and note taking.
- Developing and manage relationships with internal and external stakeholders.
- Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
- Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

**Support**
- Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
- Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
- Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
- Support with investigating and resolving any issues learners may have.
- Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
- Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

**Customer Relationship Management**
- Build and nurture relationships with all customers
- Act as the first point of contact for customer queries and concerns.
- Regularly check in with customers to ensure ongoing satisfaction.
- Tailor communication and interaction style to suit individual customer needs.

**Issue Resolution and Support**
- Quickly and efficiently resolve customer issues and complaints.
- Provide detailed guidance and support for system access and usage.
- Escalate complex issues to the relevant departments when necessary
- Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

**Feedback and Improvement**
- Design and distribute customer satisfaction surveys.
- Analyse survey responses and compile reports on findings.
- Implement changes based on customer feedback to improve service.
- Share customer insights with the team through presentations.

**Internal Collaboration and Reporting**
- Provide regular updates on customer feedback and engagement to management.
- Participate in team meetings and provide input on customer success initiatives.
- Document processes and create guidelines for best practices in customer success.

**Teamwork**
- Establish and maintain effective working relationships with colleagues, managers, and clients
- Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
- Influence people positively demonstrating a “can do” attitude.
- Motivate colleagues.
- Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
- Enjoy working as part of a team but be capable of working autonomously.

**Administration**
- Effectively use all internal systems
- Data entry and filing alongside performing other routine clerical tasks as assigned
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
- Scanning, printing, and running reports
- Maintain accurate paper and electronic records
- Identify problems and respond in a timely fashion

**Other**
- Pro-active approach to work
- Excellent attention to detail
- Have a willingness to go the extra mile and always strive to seek job satisfaction
- Ensuring own personal workspace is kep



  • Chorley, Lancashire, United Kingdom Find an apprenticeship Full time

    Annual wage Competitive This pay rate is above National Minimum Wage Working week Monday to Friday, 37.5 hours per week. Working start time can be agreed between the successful candidate and the hiring manager. No evenings or weekend work required. Total hours per week: 37.5 Expected duration 15 Months Possible start date 27 May 2024 Date posted 30 Apr...


  • Chorley, Lancashire, United Kingdom Find an apprenticeship Full time

    Annual wage Competitive This pay rate is above National Minimum Wage Working week Monday to Friday, 37.5 hours per week. Working start time can be agreed between the successful candidate and the hiring manager. No evenings or weekend work required. Total hours per week: 37.5 Expected duration 15 Months Possible start date 27 May 2024 Date posted 30 Apr...


  • Chorley, Lancashire, United Kingdom Find an apprenticeship Full time

    Annual wage Competitive This pay rate is above National Minimum Wage Working week Monday to Friday, 37.5 hours per week. Working start time can be agreed between the successful candidate and the hiring manager. No evenings or weekend work required. Total hours per week: 37.5 Expected duration 15 Months Possible start date 27 May 2024 Date posted 30 Apr...


  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    ROLE TITLE: Customer Success Coordinator **PRIMARY BASE**:Hybrid - Working from Home, Customer Sites and Head Office ACCOUNTABLE TO: Customer Success Manager **PAY**:£21,000 - £23,500 **HOURS**:37.5 Per week (Monday to Thursday 8:15am - 5pm 45 minute lunch and Friday 9am -3pm with 30 minute lunch) **PURPOSE OF ROLE**: As the Customer Success...


  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **JOB DESCRIPTION** **ROLE TITLE: Customer Success Coordinator** **PRIMARY BASE**:Hybrid - Head Office (Euxton, Chorley) and Working from Home **ACCOUNTABLE TO: Customer Success Manager** **PURPOSE OF ROLE**: We are looking for a dynamic, enthusiastic individual to join our Customer Service Team; reporting to Customer Success Manager this individual will...

  • Skills Coach

    3 weeks ago


    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **ROLE TITLE**: Skills Coach - Various **PRIMARY BASE**:Chorley Head Office/Home Based **ACCOUNTABLE TO**: Apprenticeship Progress and Guidance Manager **STAFF MANAGEMENT**:None **SALARY**:£30,500 - £35,500 **WORKING HOURS**:Monday To Friday 8:30am to 5pm **PURPOSE OF ROLE**: As a Skills Coach at SRSCC, your primary purpose is to support, guide, and...


  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...


  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...


  • Chorley, United Kingdom Adg Stocks Ltd Full time

    ONLY APPLY IF YOU ARE UNDER 20 AND ARE LOOKING TO DO AN APPRENTICESHIP FEW DAYS AT SCHOOL AND FE DAYS AT WORK YOU CAN APPLY IF YOU WANT TO BE TRAINED IN THE FOLLOWING FIELDS: SALES, SOCIAL MEDIA, DIGITAL MARKETING, CUSTOMER SERVICE LIVING AROUND CHORLEY IS MUST IT'S A PLUS IF YOU LIKE FASHION FLUENT ENGLISH IS REQUIRED **Job Type**:...


  • Chorley, United Kingdom Industria Systems UK Ltd Full time

    **Customer Success Representative** **Hours: 37.5 hour per week, 8.30am - 5pm Monday - Friday** Would you thrive in a dynamic mission-led company with agile and open management that is driven by a common purpose and goal? Are you a super-efficient, super-creative passionate Customer Success Representative ready for a high impact role with a highly...


  • Chorley, United Kingdom Industria Systems UK Ltd Full time

    Would you thrive in a dynamic mission-led company with agile and open management that is driven by a common purpose and goal? Are you a super-efficient, super-creative passionate Customer Success Representative ready for a high impact role with a highly ambitious SLT in a rapidly growing business? In less than 10 years this highly motivated team have...


  • Chorley, United Kingdom One Stop Hire Limited Full time

    One Stop Hire Ltd is the fastest growing hire & service provider of Power Tools, Access Systems, Small Plant & Training in the UK. With over 25 locations across the North East, North West, Yorkshire & Midlands, our motto is, “The answer is yes, now what's the question?” Delivering excellent service to our customers and exceeding their expectations is...


  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Sucess Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will be a lively and outgoing individual with confidence and proactive to converse with others. Your responsibilities include fostering relationships, comprehensively understanding employer,...


  • Chorley, Lancashire, United Kingdom Find an apprenticeship Full time

    Annual wage £12,979.20 Working week Mon-Thurs 08:30-17:00 Fri-08:30-16:00 Total hours per week: 39 Expected duration 15 Months Possible start date 27 Jun 2024 Date posted yesterday Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC Positions 1 available What you will do in your working day Unlimited Holidays, birthdays off,...


  • Chorley, Lancashire, United Kingdom Find an apprenticeship Full time

    Annual wage £12,979.20 Working week Mon-Thurs 08:30-17:00 Fri-08:30-16:00 Total hours per week: 39 Expected duration 15 Months Possible start date 27 Jun 2024 Date posted yesterday Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC Positions 1 available What you will do in your working day Unlimited Holidays, birthdays off,...


  • Chorley, United Kingdom Skills4Pharmacy Full time

    Opportunity information Salary £2112 per week Duration 15 months Advert closing date 13/04/2023 Description An independent, community pharmacy with a friendly, experienced team. We pride ourselves on excellent customer service and helping those in our community. The individual will have an exceptional team, that will guide and support them during their...


  • Chorley, United Kingdom Buckshaw Pharmacy Full time

    **Pharmacy Services Assistant Level 2** **Brief overview of the apprenticeship** **About the employer** We are a local community pharmacy chain that provides a wide range of pharmacy services to patients. We are proud to be an independent pharmacy group employing local people and ensuring that we represent the communities we serve. Our aim continues to be...


  • Chorley, United Kingdom Specsavers Full time

    **Job Role: Optical Assistant Apprenticeship** **Location: Chorley** **Working hours: Full time to include Weekend working - 40 hours** **Salary - £6 per hour** **Bonus after probation!** **28 days holiday** At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship scheme gives people of all ages...

  • Trainee Accountant

    7 days ago


    Chorley, United Kingdom Anderson Brookes Full time

    Anderson Brookes are one of the fastest growing Insolvency Practices in the UK. We are looking to add **3 Trainee Accountants** to our Corporate Insolvency team based in Adlington. The role will involve an intensive period of on-the-job training, aimed at giving you a thorough understanding of the corporate insolvency process. Over your initial 12-months,...

  • Office Coordinator

    3 weeks ago


    Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you an experienced Office Coordinator who has excellent customer service skills? Do you have a super can do attitude with amazing attention to detail? Keen to work in an environment that is fast paced with continuous support? Then do we have the Office Coordinator role for you! If you think this is for you, don’t delay and get in touch with us...