Customer Engagement Coordinator

2 weeks ago


Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

**PURPOSE OF ROLE**:
As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice and learner needs, and offering proactive solutions to enhance their journey and success. Key to this position is your ability to conduct internal and external presentations and communicate effectively over the phone, emphasising a warm and approachable service. You will actively contribute to customer retention and drive the company's growth through satisfaction and loyalty, interacting seamlessly with stakeholders to meet and exceed collective goals. Additionally, you'll support office team members with daily tasks, ensuring a cohesive and efficient operation. Furthermore, you will be responsible for managing and executing a variety of administrative tasks, maintaining organisation and supporting the smooth operation of our service.

**PRINCIPLE RESPONSIBILITIES**:
**Communication**
- Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
- Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
- Communicate within the team, supporting others where necessary.
- Contribute to team meetings and events as and when required, including presenting and note taking.
- Developing and manage relationships with internal and external stakeholders.
- Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
- Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

**Support**
- Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
- Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
- Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
- Support with investigating and resolving any issues learners may have.
- Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
- Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

**Customer Relationship Management**
- Build and nurture relationships with all customers
- Act as the first point of contact for customer queries and concerns.
- Regularly check in with customers to ensure ongoing satisfaction.
- Tailor communication and interaction style to suit individual customer needs.

**Issue Resolution and Support**
- Quickly and efficiently resolve customer issues and complaints.
- Provide detailed guidance and support for system access and usage.
- Escalate complex issues to the relevant departments when necessary
- Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

**Feedback and Improvement**
- Design and distribute customer satisfaction surveys.
- Analyse survey responses and compile reports on findings.
- Implement changes based on customer feedback to improve service.
- Share customer insights with the team through presentations.

**Internal Collaboration and Reporting**
- Provide regular updates on customer feedback and engagement to management.
- Participate in team meetings and provide input on customer success initiatives.
- Document processes and create guidelines for best practices in customer success.

**Teamwork**
- Establish and maintain effective working relationships with colleagues, managers, and clients
- Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
- Influence people positively demonstrating a “can do” attitude.
- Motivate colleagues.
- Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
- Enjoy working as part of a team but be capable of working autonomously.

**Administration**
- Effectively use all internal systems
- Data entry and filing alongside performing other routine clerical tasks as assigned
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
- Scanning, printing, and running reports
- Maintain accurate paper and electronic records
- Identify problems and respond in a timely fashion

**Other**
- Pro-active approach to work
- Excellent attention to detail
- Have a willingness to go the extra mile and always strive to



  • Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...

  • Area Coordinator

    4 weeks ago


    Chorley, United Kingdom Brothers of Charity Services England Full time

    Salary – £31,239.00 per anum plus on-call allowance of £35 per shift Area Coordinator (Supported Living) – IiP Gold employer, professional development opportunities, plus many additional benefits Hours – 37.5 hours per week over 7 days plus Oncall (Unsociable Hours including evenings and weekends) Location – Across Lancashire Services...


  • Chorley, United Kingdom TVS-SCS Full time

    Job Overview This role involves direct collaboration with a TVS client and suppliers to manage commercial purchasing activities encompassing strategic, operational, and commercial aspects. The primary objective is to attain and surpass contractual targets, ensuring high availability, while maintaining the profitability of the account for both the client...


  • Chorley, United Kingdom City Plumbing Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...


  • Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...

  • Sales Coordinator

    3 weeks ago


    Chorley, Lancashire, United Kingdom ROQ Ltd. Full time

    Location: Chorley, Lancashire, United Kingdom About Roq Roq is an independent, outcomes-focused Quality Engineering consultancy. We provide a truly independent view on all things quality to the world’s largest organisations on their most important technology initiatives. We help them to realise the benefits of high-functioning, high-quality technology...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in the running of your Consultants waiting list and need to demonstrate excellent communication skills between all colleagues across organisations. Have you got proven experience of leading/managing small teams? Are you educated to...


  • Chorley, United Kingdom TVS-SCS Full time

    Job Overview Reporting to the Head of HR Shared Services the incumbent will provide help support, shape and deliver our Learning and Development strategy and support with the design and delivery of training courses across TVS. Job Responsibilities Conduct thorough training needs assessments to identify gaps in employee skills, knowledge, and abilities. ...


  • Chorley, United Kingdom Avove Full time

    About Avove We understand the impact our work has on our society and the environment.It’s the difference we make that improves people’s lives and helps the economy to grow.We work alongside our customers to deliver resilient, bespoke infrastructure solutions that keep the taps running, the energy flowing and people connected.The work we do together...

  • Telemarketer

    1 month ago


    Chorley, United Kingdom 123 Recruitment and Training Full time

    Office located in Chorley Salary basic £20,000-£22,000 OTE 35,000 Hours : 10am - 7pm early finish Friday no weekends.. **Insurance Company**: - Conduct outbound calls to potential customers - Use warm calling techniques to engage with prospects - Identify and qualify leads for business development opportunities - Provide product or service information...


  • Chorley, United Kingdom AGE UK LANCASHIRE Full time

    Wellbeing Worker job description **Age UK Lancashire proudly delivers services to older people across Lancashire, enabling them to maintain their independence and to enjoy choice and control over their lives.**: **If you come and work with us, you’ll join colleagues who are proud of, and passionate about their work & our customers, who pull together as a...


  • Chorley, United Kingdom Simpson Judge Ltd Full time

    Simpson Judge are excited to be working on behalf of one of Lancashire's leading businesses for an Executive Assistant. This role will be instrumental in providing the necessary assistant to enable strategic change and business growth and support the Head of Development. This is a dynamic and fast-growing business based in Chorley, this is an exciting, fast...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    This is a rare opportunity for someone who has a passion for inspiring others and providing support to enable others to achieve their goals by becoming part of the Widening Participation Team. Lancashire Teaching hospitals is passionate about providing opportunities for employment to a range of people from diverse backgrounds. As one of the largest...

  • Credit Controller

    1 month ago


    Chorley, Lancashire, United Kingdom Red Kite Waste Full time

    Credit Controller- Sales Ledger Our client, a prominent player in waste management, is seeking a dynamic individual to join their Accounts Payable team as a Credit Controller. This role entails managing finance responsibilities with a focus on contacting customers to ensure timely payments on overdue accounts. Location: Chorley and Surrounding Areas ...


  • Chorley, United Kingdom James Donaldson Timber Full time

    Internal Sales Representative - JDT Chorley **Competitive salary** **Discretionary bonus scheme** **30 days' holiday with additional days linked to service** **James Donaldson Timber**, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 11 businesses, ranging from B2B, retail,...


  • Chorley, United Kingdom Skills4Pharmacy Full time

    Opportunity information Salary £222.4 per week Duration 15 months Advert closing date 11/09/2023 Description This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health...


  • Chorley, United Kingdom Skills4Pharmacy Full time

    Opportunity information Salary £177.92 per week Duration 15 months Advert closing date 23/05/2023 Description This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health...


  • Chorley, United Kingdom Derian House Children's Hospice Full time

    **What is a Volunteer Online Sales Packer?** At Derian House, we sell donations of good quality fashion, books, homeware and accessories on online selling platforms to help raise vital funds for our children’s hospice. We focus on highlighting our most fabulous donations online to help maximise income and reach more customers. We are looking for a small...


  • Chorley, United Kingdom CB Staffing Group Full time

    **Job Title**: Admin Assistant **Location**: Chorley, United Kingdom **Job Type**: Full-time **Job Summary**: CB Staffing Group are seeking an organised and proactive Admin Assistant to join our clients team based in Chorley. The Admin Assistant will provide administrative support to ensure efficient operation of the office. This person will be...

  • Credit Controller

    1 week ago


    Chorley, United Kingdom Multi-trades Recruitment Full time

    Are you an experienced and driven professional with a proven track record in credit control and accounts management? Do you thrive in a fast-paced environment where your organisational skills, communication abilities and attention to detail make a significant impact? If so, we have an exciting opportunity for you to join our team as a Credit...