Customer Sucess Coordinator

4 weeks ago

Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

**PURPOSE OF ROLE**:
As the Customer Sucess Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will be a lively and outgoing individual with confidence and proactive to converse with others. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice and learner needs, and offering proactive solutions to enhance their journey and success. Additionally, you'll support office team members with daily tasks, ensuring a cohesive and efficient operation. Furthermore, you will be responsible for managing and executing a variety of administrative tasks, maintaining organisation and supporting the smooth operation of our service. Furthermore, this role offers opportunities for career advancement within the company, providing a chance for professional growth and development as you demonstrate your skills and dedication.

**PRINCIPLE RESPONSIBILITIES**:
**Communication**
- Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
- Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
- Communicate within the team, supporting others where necessary.
- Contribute to team meetings and events as and when required, including presenting and note taking.
- Developing and manage relationships with internal and external stakeholders.
- Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
- Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

**Support**
- Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
- Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
- Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
- Support with investigating and resolving any issues learners may have.
- Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
- Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

**Customer Relationship Management**
- Build and nurture relationships with all customers
- Act as the first point of contact for customer queries and concerns.
- Regularly check in with customers to ensure ongoing satisfaction.
- Tailor communication and interaction style to suit individual customer needs.

**Issue Resolution and Support**
- Quickly and efficiently resolve customer issues and complaints.
- Provide detailed guidance and support for system access and usage.
- Escalate complex issues to the relevant departments when necessary
- Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

**Feedback and Improvement**
- Design and distribute customer satisfaction surveys.
- Analyse survey responses and compile reports on findings.
- Implement changes based on customer feedback to improve service.
- Share customer insights with the team through presentations.

**Internal Collaboration and Reporting**
- Provide regular updates on customer feedback and engagement to management.
- Participate in team meetings and provide input on customer success initiatives.
- Document processes and create guidelines for best practices in customer success.

**Teamwork**
- Establish and maintain effective working relationships with colleagues, managers, and clients
- Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
- Influence people positively demonstrating a “can do” attitude.
- Motivate colleagues.
- Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
- Enjoy working as part of a team but be capable of working autonomously.

**Administration**
- Effectively use all internal systems
- Data entry and filing alongside performing other routine clerical tasks as assigned
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
- Scanning, printing, and running reports
- Maintain accurate paper and electronic records
- Identify problems and respond in a timely fashion

**Other**
- Pro-active approach to work
- Excellent attention to detail
- Have a willingness to go the extra mile and always strive to seek job satisfaction
- Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your

  • Customer Success Coordinator

    4 weeks ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    ROLE TITLE: Customer Success Coordinator **PRIMARY BASE**:Hybrid - Working from Home, Customer Sites and Head Office ACCOUNTABLE TO: Customer Success Manager **PAY**:£21,000 - £23,500 **HOURS**:37.5 Per week (Monday to Thursday 8:15am - 5pm 45 minute lunch and Friday 9am -3pm with 30 minute lunch) **PURPOSE OF ROLE**: As the Customer Success...

  • Customer Service Coordinator

    3 months ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...

  • Customer Engagement Coordinator

    2 months ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...

  • Customer Support Coordinator

    4 weeks ago

    Chorley, United Kingdom One Stop Hire Limited Full time

    One Stop Hire Ltd is the fastest growing hire & service provider of Power Tools, Access Systems, Small Plant & Training in the UK. With over 25 locations across the North East, North West, Yorkshire & Midlands, our motto is, “The answer is yes, now what's the question?” Delivering excellent service to our customers and exceeding their expectations is...

  • Customer Support Coordinator

    2 weeks ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **JOB DESCRIPTION** **ROLE TITLE: Customer Success Coordinator** **PRIMARY BASE**:Hybrid - Head Office (Euxton, Chorley) and Working from Home **ACCOUNTABLE TO: Customer Success Manager** **PURPOSE OF ROLE**: We are looking for a dynamic, enthusiastic individual to join our Customer Service Team; reporting to Customer Success Manager this individual will...

  • Customer Success Coordinator Apprenticeship

    4 weeks ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As a Customer Service Specialist Apprentice or Business Admin Apprentice, your role will be pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will be a lively, outgoing individual with the confidence and proactivity to engage with others effectively. Your responsibilities will include fostering...

  • Office Coordinator

    3 weeks ago

    Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you an experienced Office Coordinator who has excellent customer service skills? Do you have a super can do attitude with amazing attention to detail? Keen to work in an environment that is fast paced with continuous support? Then do we have the Office Coordinator role for you! If you think this is for you, don’t delay and get in touch with us...

  • Logistics Coordinator

    3 weeks ago

    Chorley, United Kingdom Avantor Full time

    Job Summary This role will be a full-time position based out of our MESM, Chorley, site. You will have the opportunity to be part of an amazing team that provide a range of different services to the medical sector, this includes medical equipment. If you are passionate with working with people, organising and tracking of things - let’s talk! The...

  • Assessment Coordinator

    2 weeks ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **ROLE TITLE**: Assessment Coordinator **PRIMARY BASE**:Hybrid - Head Office (Euxton, Chorley), Working from Home and Customer Sites **ACCOUNTABLE TO**: Assessments Manager **SALARY**: £22,000 - £23,500 **HOURS**:37.5 Per week (Monday to Thursday 8:15am - 5pm and Friday 9am -3pm) **PURPOSE OF ROLE**: The Assessment Coordinator plays a pivotal role in...

  • Customs Administrator

    2 weeks ago

    Chorley, United Kingdom HAYS Full time

    Customs Compliance Coordinator | Adlington | Full-time Permanent | 32 days Annual Leave | £25,000+ DOE Your new companyAn excellent opportunity has risen for an Customs Compliance Coordinator to join a well-established and growing manufacturing business based in Adlington.This is an extremely varied role within the organisation, presenting a mixture of...

  • Customer Service Coordinator

    3 weeks ago

    Chorley, United Kingdom TVS Supply Chain Solutions Full time

    **Role**:Customer Service Co-ordinator **Purpose**: To provide front-line “helpline” response for all types of request for customers of clients supported by the department and also: - Management of customer order pipelines - Management of customer returns pipelines **Main Duties & Responsibilities**: - Delivery / Returns issues - Order management...

  • Purchasing Coordinator

    4 weeks ago

    Chorley, United Kingdom Avantor Full time

    **Job Summary**: Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain. Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain. This role will be a full-time position based...

  • Customer Service Coordinator

    4 weeks ago

    Chorley, United Kingdom Careerlink Ltd Full time

    Are you looking for an exciting opportunity to work with a global leader in supply chain management? Role Overview: With your excellent problem-solving skills, you will manage cases in the CRM system, ensuring that all queries are resolved in line with agreed Service Level Agreements (SLAs). You'll collaborate closely with internal teams to ensure...

  • Customer Service Coordinator

    2 weeks ago

    Chorley, Lancashire, United Kingdom TVS Supply Chain Solutions Full time

    Role:Customer Service Co-ordinatorPurpose:To provide front-line "helpline" response for all types of request for customers of clients supported by the department and also:Management of customer order pipelines Management of customer returns pipelinesMain Duties & Responsibilities: Delivery / Returns issues Order management process Stock availability...

  • Purchasing Coordinator

    2 weeks ago

    Chorley, Lancashire, United Kingdom Avantor Full time

    Job Summary:Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain. Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain.This role will be a full-time position based out of our...

  • Customer Aftercare Assistant

    3 weeks ago

    Chorley, United Kingdom Fawkes & Reece Full time

    **Location**: Chorley **Salary**: £25K- £27K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VAC-340784_1706112030 **Posted**: January 24, 2024 Do you have experience working in Customer Services within new build housing? Fawkes & Reece are currently recruiting for an award winning housebuilder who have a requirement for a Customer...

  • Legal Coordinator

    6 days ago

    Chorley, United Kingdom Murville Consultancy Full time

    My client is a market leading organisation in the property sector. Due to their continued growth they have an opportunity within their Legal department. The role involves supporting and managing the rent protection claims process and overseeing Litigation and Enforcement Procedures (under the Section 8 & Section 21 notice) for all of their insured and...

  • Service Coordinator

    2 weeks ago

    Chorley, United Kingdom SER Ltd Full time

    Service CoordinatorChorley£24,500 basic salary22 days holiday, private medical cover, sick pay, attendance bonus, pension, 40 hours week, progression opportunities We are a growing, but well established Fire and Security company based in Chorley. Due to planned growth we are recruiting for an experienced Service Coordinator to join the service department....

  • Service Coordinator

    2 weeks ago

    Chorley, United Kingdom SER (Staffing) Ltd Full time

    Service CoordinatorChorley£24,500 basic salary22 days holiday, private medical cover, sick pay, attendance bonus, pension, 40 hours week, progression opportunities We are a growing, but well established Fire and Security company based in Chorley. Due to planned growth we are recruiting for an experienced Service Coordinator to join the service department....

  • Onboarding Coordinator

    2 months ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as an Onboarding Coordinator of SaaS - joining a hugely vibrant and successful team. **The Role**: As our new Onboarding Coordinator you will ensure the FaultFinder, StockStar and future SaaS product clients receive the best in class customer experience and the smoothest possible transition between sales and customer...