Operations Communications Coordinator

7 months ago

Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

ROLE TITLE: Operations Communications Coordinator

**PRIMARY BASE**:Hybrid - Working from Home, Customer Sites and Head Office

ACCOUNTABLE TO: Customer Success Manager

**PAY**:£21,000 - £23,500

HOURS: 37.5 Per week (Monday to Thursday 8:15am - 5pm and Friday 9am -3pm with 45 minute lunch)

**PURPOSE OF ROLE**:
**PRINCIPLE RESPONSIBILITIES**:
**Communication**
- Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
- Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
- Contribute to team meetings and events as and when required, including presenting and note-taking.
- Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
- Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

**Support**
- Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
- Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
- Support with investigating and resolving any issues learners may have.
- Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

**Customer Relationship Management**
- Build and nurture relationships with all customers
- Act as the first point of contact for customer queries and concerns.
- Tailor communication and interaction style to suit individual customer needs.

**Issue Resolution and Support**
- Quickly and efficiently respond to customer issues and complaints.
- Provide detailed guidance and support for system access and usage.
- Escalate complex issues to the relevant departments when necessary.

**Teamwork**
- Establish and maintain effective working relationships with colleagues, managers, and clients
- Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
- Influence people positively demonstrating a “can do” attitude.
- Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
- Enjoy working as part of a team but be capable of working autonomously.

**Administration**
- Effectively use all internal systems
- Data entry and filing alongside performing other routine clerical tasks as assigned
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
- Scanning, printing, and running reports
- Maintain accurate paper and electronic records
- Identify problems and respond in a timely fashion

**Other**
- Pro-active approach to work
- Excellent attention to detail
- Have a willingness to go the extra mile and always strive to seek job satisfaction
- Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager
- Remain up to date with professional knowledge by participating in learning opportunities
- Ensure all Safeguarding and Health & Safety procedures are effectively carried out
- To comply with the company handbook policies and procedures
- To act at all times to promote equality and diversity ensuring inclusive and integrated services
- To undertake any other duties appropriate within the broad remit of the role
- Ensure any issues concerning quality and customer care are reported to management

**NOTE**:
The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Chorley

Reference ID: Operations Communications Coordinator

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