Service Support Lead

2 months ago

Corsham, Wiltshire, United Kingdom Babcock International Group Full time

About the Role

We are seeking a highly skilled Service Support Lead to join our team at Babcock International Group. As a Service Support Lead, you will play a critical role in managing the coordination of external support contracts within our Infrastructure Organisation.

Key Responsibilities

  • Coordinate all task dependencies internal and external to ensure outsourced and internal support are delivered to schedule, quality, and cost.
  • Identify trends and single points of failure and make recommendations for potential improvements and optimisations.
  • Provide continued improvement recommendations, highlighting additional cost-effective activities that could be conducted.
  • Hold regular meetings with Service Management to update on current tasking performance and coordinate on future scheduled tasking.
  • Introduce consistent reporting metrics.

Requirements

  • Excellent stakeholder relationship skills.
  • Knowledge of the Royal Navy and its processes.
  • Commercial awareness.
  • Resource allocation.
  • Knowledge of Risk Management.
  • Process creation and Management.

Qualifications

  • English and Maths GCSE or equivalent.
  • UK full driver's license.

Security Clearance

  • The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
  • Many of the positions within our company are subject to national security clearance and Trade Control restrictions.

What We Offer

  • Generous holiday allowance.
  • Matched contribution pension scheme up to 8% of salary, with life assurance.
  • Employee share scheme.
  • Employee shopping savings portal.
  • Payment of Professional Fees.
  • Reservists in the armed forces receive 10-days special paid leave.
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

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