Service Support Lead

5 days ago


Corsham, Wiltshire, United Kingdom Babcock International Group Full time

Job Title: Service Support Lead - Infrastructure Expert

Location: UK

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Babcock International Group is seeking a highly skilled Service Support Lead - Infrastructure Expert to join our team and contribute to delivering exceptional service to our clients.

About the role:

As a Service Support Lead - Infrastructure Expert, you will be responsible for coordinating external support contracts within the Infrastructure Organization. Your key tasks will include:

  • Effective coordination of external support services to ensure seamless delivery
  • Identification of trends and recommendations for process improvements to enhance service quality
  • Regular meetings with Service Management to ensure alignment and effective communication
  • Implementation of consistent reporting metrics to measure service performance

This role is full-time with flexible working arrangements, including remote work options.

Essential experience:

  • Excellent stakeholder relationship skills to build and maintain strong relationships with internal and external stakeholders
  • Knowledge of the Royal Navy and its processes, with the ability to apply this knowledge to deliver exceptional service
  • Commercial awareness to understand the business needs and priorities
  • Resource allocation skills to manage multiple priorities and deadlines
  • Knowledge of risk management principles to identify and mitigate potential risks
  • Process creation and management skills to develop and implement effective processes

Qualifications:

  • English and Maths GCSE or equivalent
  • UK full driver's license

Security Clearance:

  • The successful candidate must achieve and maintain Security Check (SC) clearance

What we offer:

  • Generous holiday allowance
  • Matched contribution pension scheme up to 8% of salary, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Special paid leave for Reservists
  • Holiday Trading benefit
  • 'Be Kind Day' for volunteering


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