Service Support Lead

5 days ago

Corsham, Wiltshire, United Kingdom Babcock International Group Full time

Job Title: Service Support Lead

Location: Corsham, Wiltshire

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF

Babcock International Group is working to create a safe and secure world, together. As a Service Support Lead, you will play a key role in this effort by effectively managing the coordination tasking for external support contracts within the Infrastructure Organisation.

The Role

As a Service Support Lead, you will be responsible for maintaining and coordinating an effective external support services capability. Your day-to-day tasks will include:

  • Coordinating all task dependencies internal and external to ensure outsourced and internal support are delivered to schedule, quality, and cost.
  • Identifying trends and single points of failure and making recommendations for potential improvements and optimisations.
  • Providing continued improvement recommendations, highlighting additional cost-effective activities that could be conducted.
  • Holding regular meetings with Service Management to update on current tasking performance and coordinate on future scheduled tasking.
  • Introducing consistent reporting metrics.

This role is full time and is a hybrid role with 1 day onsite per week at Hawthorn.

Essential Experience

The successful candidate will have:

  • Excellent Stakeholder relationship Skills.
  • Knowledge of the Royal Navy and its processes.
  • Commercial awareness.
  • Resource allocation.
  • Knowledge of Risk Management.
  • Process creation and Management.

Qualifications

The successful candidate will have:

  • English and Maths GCSE or equivalent.
  • UK full drivers Licence.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What We Offer

  • Generous holiday allowance
  • Matched contribution pension scheme up to 8% of salary, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

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