Customer Relations Specialist
7 days ago
### Job Title: Customer Relations Advisor
### Job Summary
At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical excellence.
### Key Responsibilities
* Manage and prioritize your own workload, escalating to senior managers when necessary
* Meet and exceed target SLAs for first response, resolution, and update cadence
* Ensure end-users receive the highest level of service through end-to-end process management
* Communicate effectively with external partners and Bytes stakeholders
* Process DoA and Warranty requests, general service queries, and other tasks as assigned
### Qualifications, Experience, & Skills
* Educational Qualifications: Minimum 5 GCSEs including Maths and English (Grade 9-4/A-C) - Desirable
* Proficient in Excel - Essential
* Understanding of BMW/DaaS processes - Desirable
* Service Desk toolset - Desirable
### Core Competencies & Skills
* Organized individual with excellent time management
* Accuracy and attention to detail essential
* Copes well under pressure and meets deadlines
* Excellent verbal and written communication with customer service-facing skills
* Self-motivated and able to take responsibility
### What We Offer
At Bytes Software Services, we nurture talented individuals to achieve remarkable outcomes. We foster a culture of innovation, collaboration, recognition, and inclusivity, offering a wide range of benefits to support staff wellbeing.
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Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
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Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with...
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Customer Relations Specialist
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Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
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Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
3 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
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Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Title: Customer Relations Advisor ### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Title: Customer Relations Advisor ### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Title: Customer Relations Advisor ### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Title: Customer Relations Advisor ### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize your own workload, ensuring timely and...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize your own workload, ensuring timely and...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize your own workload, ensuring timely and...
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Customer Relations Specialist
7 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support to our clients. ### Key Responsibilities * Manage and prioritize your own workload, ensuring timely and...
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Customer Relations Specialist
3 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're committed to delivering exceptional IT solutions and services to our clients. As a Customer Relations Advisor, you'll play a vital role in ensuring our customers receive the highest level of service.The purpose of this role is to provide continuous improvement in customer service, giving our customers confidence in our...
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Customer Relations Specialist
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