Customer Relations Specialist

7 days ago


Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

### Job Title: Customer Relations Advisor

### Job Summary

At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical excellence.

### Key Responsibilities

* Manage and prioritize your own workload, escalating to senior managers when necessary
* Meet and exceed target SLAs for first response, resolution, and update cadence
* Ensure end-users receive the highest level of service through end-to-end process management
* Communicate effectively with external partners and Bytes stakeholders
* Process DoA and Warranty requests, general service queries, and other tasks as assigned

### Qualifications, Experience, & Skills

* Educational Qualifications: Minimum 5 GCSEs including Maths and English (Grade 9-4/A-C) - Desirable
* Proficient in Excel - Essential
* Understanding of BMW/DaaS processes - Desirable
* Service Desk toolset - Desirable

### Core Competencies & Skills

* Organized individual with excellent time management
* Accuracy and attention to detail essential
* Copes well under pressure and meets deadlines
* Excellent verbal and written communication with customer service-facing skills
* Self-motivated and able to take responsibility

### What We Offer

At Bytes Software Services, we nurture talented individuals to achieve remarkable outcomes. We foster a culture of innovation, collaboration, recognition, and inclusivity, offering a wide range of benefits to support staff wellbeing.



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