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Customer Relations Specialist

2 months ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

### Job Title: Customer Relations Advisor

### Job Summary

At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support to our clients.

### Key Responsibilities

* Manage and prioritize your own workload, ensuring timely and effective resolution of customer queries
* Meet and exceed target Service Level Agreements (SLAs) for first response, resolution, and update cadence
* Collaborate with external partners and internal teams to ensure seamless communication and service delivery
* Process and resolve customer requests, including DoA and Warranty requests, general service queries, and software requests

### Qualifications and Experience

* Minimum 5 GCSEs, including Maths and English (Grade 9-4/A-C)
* Proficient in Excel and familiar with service desk toolsets
* Excellent communication and interpersonal skills, with the ability to engage with customers at all levels

### What We Offer

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

### How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.