Customer Service Specialist
4 weeks ago
We are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.
Key Responsibilities:- Investigate and resolve customer complaints using defined policies and procedures.
- Progress complaints within agreed timescales, recording information relating to the complaint accurately.
- Conduct root cause analysis to identify trends, suggest process improvements and communicate lessons learnt.
- Provide a service that delights the customer, ensuring that they are satisfied with the outcome.
This is an excellent opportunity for a customer-focused individual to join our team and make a real difference in the lives of our clients. If you have previous experience within a customer service / complaints handling role within a regulated environment, we would love to hear from you.
What We Offer:- A basic salary of £27k plus an attractive benefits package.
- Remote working with one day a month in the office in Leatherhead, Surrey.
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