Customer Service Specialist

4 weeks ago


Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time
Customer Service Specialist

We are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.

Key Responsibilities:
  • Investigate and resolve customer complaints using defined policies and procedures.
  • Progress complaints within agreed timescales, recording information relating to the complaint accurately.
  • Conduct root cause analysis to identify trends, suggest process improvements and communicate lessons learnt.
  • Provide a service that delights the customer, ensuring that they are satisfied with the outcome.

This is an excellent opportunity for a customer-focused individual to join our team and make a real difference in the lives of our clients. If you have previous experience within a customer service / complaints handling role within a regulated environment, we would love to hear from you.

What We Offer:
  • A basic salary of £27k plus an attractive benefits package.
  • Remote working with one day a month in the office in Leatherhead, Surrey.


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