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Customer Relations Specialist

2 months ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

At Bytes Software Services, we're committed to delivering exceptional IT solutions and services to our clients. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service.

The DaaS Service Desk Agent is responsible for providing top-notch customer support through continuous improvement. This involves understanding customer needs, delivering technical excellence, and maintaining clear, responsive, and high-quality communication.

Key responsibilities include:

  • Managing and prioritizing your own workload, escalating to senior managers when necessary
  • Meeting and exceeding target SLAs for first response, resolution, and update cadence
  • Ensuring end-users receive the highest level of service through end-to-end process management
  • Communicating effectively with external partners and Bytes
  • Processing DoA and Warranty requests, general service queries, and other tasks

To succeed in this role, you'll need:

  • Proficiency in Excel
  • Understanding of BMW/DaaS processes
  • Service Desk toolset experience

Core competencies and skills include:

  • Organized individual with excellent time management
  • Accuracy and attention to detail
  • Coping well under pressure and meeting deadlines
  • Excellent verbal and written communication skills
  • Self-motivation and ability to take responsibility

We're looking for a tenacious, adaptable, and quick-to-learn individual who can thrive in a fast-paced environment. If you're passionate about delivering exceptional customer service, we want to hear from you.