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Customer Relations Specialist
2 months ago
### Job Title: Customer Relations Advisor
### Job Summary
At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical excellence.
### Key Responsibilities
* Manage and prioritize your own workload, escalating to senior managers when necessary
* Meet and exceed target SLAs for first response, resolution, and update cadence
* Ensure end-users receive the highest level of service through end-to-end process management
* Communicate effectively with external partners and Bytes stakeholders
* Process DoA and Warranty requests, general service queries, and other tasks as assigned
### Qualifications, Experience, & Skills
* Educational Qualifications: Minimum 5 GCSEs including Maths and English (Grade 9-4/A-C) - desirable
* Proficient in Excel - essential
* Understanding of BMW/DaaS processes - desirable
* Service Desk toolset - desirable
### Core Competencies & Skills
* Organized individual with excellent time management
* Accuracy and attention to detail essential
* Copes well under pressure and meets deadlines
* Excellent verbal and written communication with customer service/facing skills essential
* Self-motivated and able to take responsibility
### Why Join Us
At Bytes Software Services, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development. We foster a culture of innovation, collaboration, recognition, and inclusivity, offering a wide range of benefits to support staff wellbeing.
