Telecommunications Service Coordinator

4 weeks ago

Stockport, Stockport, United Kingdom VEA Telecoms Ltd Full time
Job Title: SPO Coordinator Company: VEA Telecoms Ltd
Job Type: Full-Time / Permanent
Location: Manchester, Stockport, UK

Overview:

The SPO Coordinator at VEA Telecoms Ltd is tasked with overseeing and facilitating the comprehensive service provisioning processes within the telecommunications industry. This role requires exceptional organizational capabilities and effective communication skills to guarantee seamless operations. The Coordinator serves as the key liaison among the company, clients, and external vendors.

Key Responsibilities:
  • Service Provisioning Management: Supervise and coordinate the delivery of telecom services, ensuring they are executed accurately and promptly in accordance with client specifications.
  • Client Liaison: Act as the primary contact for clients, providing timely updates on service provisioning status, addressing inquiries, and resolving any challenges that may arise.
  • Vendor Coordination: Collaborate with external vendors and internal departments to ensure that services are delivered in a timely manner and meet established standards.
  • Order Processing: Manage the order lifecycle from initiation to completion, ensuring all information is precise and updated within the system.
  • Record Keeping: Maintain comprehensive documentation of all provisioning activities, client interactions, and service modifications.
  • Issue Resolution: Proactively identify and resolve any complications that occur during the service provisioning process.
  • Quality Control: Ensure that all services are delivered to a high standard, complying with both company and industry benchmarks.
  • Performance Reporting: Generate and present regular reports detailing the status of service provisioning, including key performance indicators and service level agreements.
Qualifications:
  • Experience: Proven experience in a telecommunications service provisioning or coordination role is essential.
  • Education: Relevant qualifications in telecommunications, IT, or a related discipline are preferred.
  • Skills:
    • Strong organizational and multitasking skills.
    • Excellent verbal and written communication abilities.
    • Proficiency in telecom provisioning systems and associated software.
    • Effective problem-solving skills with a proactive mindset.
    • Capability to perform efficiently under pressure in a dynamic environment.
Benefits:
  • Competitive salary range and comprehensive benefits package.
  • Opportunities for professional growth and career progression.
  • A supportive and collaborative work atmosphere.

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