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Patient Services Coordinator

2 months ago

Stockport, Stockport, United Kingdom Baxter Full time

About Baxter

Baxter is a leading global healthcare company that has been pioneering medical innovations for over 85 years. Our mission is to save and sustain lives, and we are committed to making a positive impact on people around the world.

Job Summary

We are seeking a highly skilled Patient Services Coordinator to join our team. As a Patient Services Coordinator, you will play a critical role in coordinating the prescription management process, patient stock levels for medical & ancillary products, and process orders for delivery to home patients.

Key Responsibilities

  • Respond to inbound calls and initiate outbound calls/email correspondence to patients & customers to process stock orders and resolve patient queries.
  • Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
  • Accurately enter prescriptions and directions on the Patient Management System.
  • Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient's prescription.
  • Organise collections and process sales returns within the allocated timeframes.
  • Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

Requirements

  • Successful experience in customer service or patient-centric roles.
  • Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
  • IT Proficiency.
  • Tried ability within customer service.
  • Proven experience using customer relationship management (CRM) systems.
  • Previous experience of working in a pharmacy/healthcare setting is helpful.

What We Offer

  • £25,500 base salary, plus competitive benefits.
  • Professional development opportunities.
  • High importance placed on work-life balance.
  • Dedication to growing and developing an inclusive and diverse workforce.