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Telecommunications Service Provisioning Coordinator

2 months ago

Stockport, Stockport, United Kingdom VEA Telecoms Ltd Full time
Job Title: SPO Coordinator Company: VEA Telecoms Ltd
Job Type: Full-Time / Permanent
Location: Manchester, Stockport, UK

Overview:

The SPO Coordinator at VEA Telecoms Ltd plays a pivotal role in orchestrating and overseeing the comprehensive service provisioning processes within the telecommunications domain. This position requires exceptional organizational and communication capabilities to facilitate seamless operations. The Coordinator serves as the principal liaison among the company, clients, and external vendors.

Key Responsibilities:
  • Service Provisioning Management: Supervise and coordinate the delivery of telecom services, ensuring they are executed promptly and accurately in line with client specifications.
  • Client Liaison: Act as the primary contact for clients, providing updates on service provisioning progress, addressing inquiries, and resolving any issues that may arise.
  • Vendor Coordination: Collaborate with external vendors and internal departments to guarantee timely service delivery that meets established criteria.
  • Order Processing: Manage the entire order lifecycle from initiation to completion, ensuring all information is precise and up-to-date in the system.
  • Record Keeping: Maintain comprehensive documentation of all provisioning activities, client interactions, and service modifications.
  • Issue Resolution: Proactively identify and address any challenges encountered during the service provisioning process.
  • Quality Control: Ensure that all services are delivered to a high standard, complying with both company and industry benchmarks.
  • Performance Reporting: Generate and present regular reports detailing the status of service provisioning, including key performance indicators (KPIs) and service level agreements (SLAs).
Qualifications:
  • Experience: Proven experience in a telecommunications service provisioning or coordination capacity is essential.
  • Education: Relevant qualifications in telecommunications, information technology, or a related discipline are preferred.
  • Skills:
    • Exceptional organizational and multitasking skills.
    • Strong verbal and written communication abilities.
    • Familiarity with telecom provisioning systems and associated software.
    • Analytical problem-solving skills with a proactive mindset.
    • Capability to perform effectively under pressure in a dynamic environment.
Benefits:
  • Competitive salary range and comprehensive benefits package.
  • Opportunities for professional growth and career progression.
  • A supportive and collaborative workplace culture.