Medical Services Coordinator

2 months ago


Stockport, Stockport, United Kingdom Baxter Full time
About the Role

Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. As a Patient Services Coordinator, you will play a critical role in supporting the delivery of medical products and therapies to patients around the world.

Key Responsibilities
  • Coordinate the prescription management process, ensuring accurate and timely delivery of medical products to patients.
  • Process patient orders, including charge orders, on the Patient Management System as advised by the patient's prescription.
  • Respond to inbound calls and initiate outbound calls/email correspondence to patients and customers to process stock orders and resolve patient queries.
  • Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
  • Manage the administration of records in an accurate and timely manner.
Requirements
  • Successful experience in customer service or patient-centric roles.
  • Passion, flexibility, and kindness are essential skills for success in this role.
  • IT proficiency and experience using customer relationship management (CRM) systems.
  • Previous experience of working in a pharmacy/healthcare setting is highly desirable.
What We Offer
  • A competitive base salary of £25,500, plus benefits.
  • Professional development opportunities to support your career growth.
  • A commitment to work-life balance and a supportive team environment.

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