Telecoms Service Provisioning Coordinator
3 days ago
At VEA Telecoms Ltd, we are seeking a highly organized and communicative Telecoms Service Provisioning Coordinator to join our team. As a key member of our operations department, you will be responsible for coordinating and managing the end-to-end service provisioning processes.
Key Responsibilities:- Service Provisioning Coordination: Manage and oversee the provisioning of telecom services, ensuring timely and accurate delivery according to client requirements.
- Client Communication: Serve as the main point of contact for clients, providing updates on the status of service provisioning, addressing enquiries, and resolving issues.
- Vendor Management: Coordinate with third-party vendors and internal teams to ensure services are delivered on time and meet the required specifications.
- Order Management: Handle order processing from initiation through to completion, ensuring all details are accurate and updated in the system.
- Documentation: Maintain detailed records of all provisioning activities, client communications, and service changes.
- Troubleshooting: Identify and resolve any issues that arise during the service provisioning process.
- Quality Assurance: Ensure that all services are provisioned to a high standard, adhering to company and industry standards.
- Reporting: Prepare and deliver regular reports on service provisioning status, including KPIs and SLAs.
- Experience: Previous experience in a telecommunications service provisioning or coordination role is essential.
- Education: Relevant qualifications in telecommunications, IT, or a related field are preferred.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency with telecom provisioning systems and related software.
- Problem-solving skills with a proactive approach.
- Ability to work effectively under pressure in a fast-paced environment.
- Competitive Salary: £28,000 - £35,000 per annum.
- Benefits Package: Comprehensive benefits package, including opportunities for professional development and career advancement.
- Supportive Work Environment: Friendly and supportive work environment with a focus on teamwork and collaboration.
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