Customer Service Fleet Coordinator

2 months ago

Stockport, Stockport, United Kingdom Halfords Full time

About the Role

We are seeking a highly skilled and organized individual to join our team as a Fleet Support Executive at Halfords. As a key member of our customer service team, you will be responsible for managing fleet and warranty enquiries, handling bookings, and resolving issues efficiently.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Manage and coordinate fleet and tyre-related tasks
  • Provide exceptional customer service and support
  • Investigate and resolve customer complaints and issues
  • Analyze data to identify trends and areas for improvement
  • Collaborate with internal departments to ensure seamless service delivery
  • Assist with general administrative tasks as required

Requirements

  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Organizational and time management skills
  • Ability to work under pressure and meet deadlines
  • Experience in the automotive industry (preferable)
  • Proficiency in Microsoft Office applications

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