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Telecommunications Service Provisioning Coordinator

2 months ago

Stockport, Stockport, United Kingdom VEA Telecoms Ltd Full time
Job Title: SPO Coordinator Company: VEA Telecoms Ltd Job Type: Full-Time / Permanent Overview:

The SPO Coordinator at VEA Telecoms Ltd plays a pivotal role in overseeing and managing the comprehensive service provisioning processes within the telecommunications industry. This position requires exceptional organizational and communication capabilities to facilitate seamless operations. The Coordinator serves as the key liaison among the company, clients, and external vendors.

Key Responsibilities:
  • Service Provisioning Management: Supervise and coordinate the delivery of telecom services, ensuring prompt and precise fulfillment aligned with client specifications.
  • Client Liaison: Act as the primary contact for clients, providing updates on service provisioning progress, addressing inquiries, and resolving any challenges.
  • Vendor Coordination: Collaborate with external vendors and internal departments to guarantee timely service delivery that meets established criteria.
  • Order Processing: Manage the order lifecycle from initiation to completion, ensuring all information is accurate and consistently updated in the system.
  • Record Keeping: Maintain comprehensive documentation of all provisioning activities, client interactions, and service modifications.
  • Issue Resolution: Identify and address any complications that arise during the service provisioning workflow.
  • Quality Control: Ensure that all services are delivered to the highest standards, complying with both company and industry regulations.
  • Performance Reporting: Generate and present regular reports on service provisioning performance, including key performance indicators (KPIs) and service level agreements (SLAs).
Qualifications:
  • Experience: Prior experience in a telecommunications service provisioning or coordination capacity is essential.
  • Education: Relevant qualifications in telecommunications, information technology, or a related discipline are preferred.
  • Skills:
    • Strong organizational and multitasking capabilities.
    • Excellent verbal and written communication skills.
    • Proficiency in telecom provisioning systems and associated software.
    • Effective problem-solving skills with a proactive mindset.
    • Able to perform efficiently under pressure in a dynamic environment.
Benefits:
  • Competitive salary range and comprehensive benefits package.
  • Opportunities for professional growth and career progression.
  • A collaborative and supportive workplace culture.